Lucas-Smith Chrysler Center

"Made an appointment. Took my jeep in for an FCA extended warranty on the clock spring. They had me ready to roll in less than 3 hours and no more airbag light. Service was fast and friendly. I would highly recommend. Our family/ extended family has bought 8 cars from them in the last 20+ years and they have serviced them on occasion. Noone has had any complaints."

"went in for transmission issue. waited with vehicle. almost 6 hours later i was told i had a faulty brake light. i was told the brake light has no effects on transmission issue. i wasted hundreds of dollars, almost 6 hours of my time and never got the issue fixed. the tail light assembly fell out while driving on roadway."

"EDIT: Went to get the refund from the Owner today as he stated in the message below, and expected to delete my review after. I’m here to FURTHER implore you, GO SOMEWHERE ELSE. I stood in the hall while the owner and receptionist argued over my papers, he was angry and making statements like, “Just give her the refund, so and so is at lunch and I don’t want to deal with her coming back in here again, just get it done!” Then walks past me into the service department and proceeds to tell them I “should’ve been charged $170 and someone cut me a deal” — you should’ve charged me $170 to plug a code reader in? I left holding my baby and SHAKING I was so enraged by how poorly they treated me. No apology, just absolute anger toward me that I would have the audacity to come back and retrieve the refund they offered. I’m still in disbelief. Give your hard-earned money to any other dealership than this! —— I wouldn’t send anyone here. I received a letter from Chrysler that I had bad airbags, and there was a recall, and to contact the closest Chrysler dealership which was this dealership. I brought the car in and they asked if I wanted them to check the check engine light since it was on and my response was yes, if you have time. The letter I received said the airbags replacement would be free of charge, and when I go to leave, the service technician handed me a bill for $82 saying “they actually cut me a deal” and they should’ve charged me double that. I asked what you charged me for being that the air bag replacement was supposed to be covered? He said this was for checking the codes on the vehicle. I had to use money out of my grocery budget to feed my children to pay them $82 to have a code reader plugged into my car which my husband owns and could’ve done himself. I suppose it’s my own fault for not asking more questions and just thinking they were being kind. I feel extremely taken advantage of — and even when I have the extra resources to get my check engine light worked on I absolutely will not be going to this place. What a scam of a business."

"Called for trouble with my key fob. The fellas in the service area responded quickly to help and gave me lots of suggestions on how to fix it. When nothing worked, the had me come into the shop for help. They were great, fast, and fixed my fob while I waited. Thanks for the help. You are greatly appreciated."

"The service department always takes great care of my truck. I called yesterday morning with a brake issue that I needed resolved ASAP. Even though they had a full appointment schedule they told me to bring it right in. They had the issue resolved and even did an oil change within just a few hours. They are courteous with your vehicle without getting grease or dirt on the inside as I've had at other mechanic shops. I've always been pleased with my service but yesterday they took it up a notch!"