Dobbs Tire & Auto Centers Festus

"Mechanics at Dobbs are fairly efficient it’s the people at the counter who are my problem Chris I think was his name.Very unprofessional and rude with an attitude.Called and to see if my truck was done and got yes and hung up on me Was wanting inspection and tires rotated Came to pick up tires weren’t rotated after leaving it all day came back in and telling me i didn’t tell to rotate when I explicitly did Had to wait an hour or better to get it done with no apologies from Chris Bill Drummond needs to have a talk with his front staff m w"

"UPDATE: 12/30 Bill Drummonds (store mgr) did call me to discuss the repairs and we came to a fair resolution. He explained he did not get my message from his staff when he returned from vacation or he would have called me earlier. They made a mistake, owned up to it and made it right. This is the essence of good customer service. I will continue to support Dobbs because they treated me fair and fixed the issue in the end. Bill Drummonds the store manager of Festus was supposed to call me to resolve this issue and he never did. On Nov 28, the Dobbs Plaza 21 store on 11844 Tesson Ferry Rd told me my truck needed both front axle actuators removed to fix the noise issue coming from my front end and gave me a quote. The Festus Dobbs is closer to my house so I took the truck to them, explained what their other store said, but that they needed to confirm themselves what the issue was before proceeding and that I would need to see any defective parts that were replaced. On Dec 1, they said it had been fixed by replacing the two front axle actuators and to come pickup the truck. On 12/02 when I picked up the truck nothing had been fixed, as it was still making the same exact sound as before. I informed them and they told me to bring it in again. On 12/04 they proceeded to tell me they had earlier replaced the 2 front axle actuators by mistake and it had not fixed anything but they still charged me $736.64! I asked to see the defective parts that they replaced but they would not show them to me. They said this time they replaced the correct parts, the vacuum lines, (vacuum line kit) because that was the problem all along, not the 2 actuators they replaced earlier. This time they charged me $252.31 and it still is not fixed! They want to expand locaitons even more and go nationally, but they won't be successful treating customers this way."

"They always take great care of us. Honest and I trust what they tell me. They've never steered us wrong and have definitely helped us out a more than a few times. Bill does a great job! We've been giving him our business for almost 20 years between Festus and South County."

"I took my car in for repairs and maintenance. Chris checked me in and Tate was kind enough to take me back home. They serviced my car quickly and picked me up and took me back to the store. Tallen checked me out. All of these gentlemen gave me exceptional service and were kind and delightful to deal with. I HIGHLY recommends this Dobbs store and their team."

"I took my daughters vehicle in for safety and emissions inspection. They called saying there were a couple broken parts that needed to be fixed to pass safety inspection and the car needed to be run longer for the codes to all check for emissions. They gave my wife a price just shy of $700 to fix the safety issues. She handed the phone to me and as he told me what the reason for failure was I told him I’d come get it and replace the parts myself. From that moment on their attitude toward us changed. I picked up the car and removed the parts in about an hour. My wife went to Napa the next day and got the new parts for 110$. In a half hour I had the parts on. I dropped the vehicle off Saturday morning on my way to work and put the keys in the drop box. When I called at 10:30 to inform them I dropped it off he seemed rude. I asked if they did both inspections and he replied “done”. I said thanks, I’ll be in around 3 and he hung up without a word. When I get there they gave me the paper for safety but no emissions. When I asked him about it he said that it had passed previously. I went and got the paper which was a fail. That person was no longer up front when I came back so I had to deal with someone else. That person said they could get the vehicle in. I waited about an hour then the first guy came back and said it still needed to be driven more for the computer to run all the tests. So we drive it Saturday evening then all day Sunday so we could get the car licensed. On Monday my wife went back there and they told her they couldn’t get it back in until Wednesday evening. They told her she could take it somewhere else she’d just have to pay the inspection fee again. They weren’t making money off it so they didn’t want to deal with it. I understand they’re in business to make money but the we’re trying to make 600$ off what would equal to less than an hours work for them and when I didn’t fall for it they started being rude. The parts they said were broken were in fact bent and broken, so they weren’t making up thing. Maybe being a little dramatic because a control arm had a slight bend in it and that’s one of the things that failed.They were just overcharging and being unprofessional when I decided to do the work myself."