Audi Westmont Service Center

"I was on my way to look for a new car for my son when my check engine and def lights came on. We went straight to Audi Westmont for evaluation/service. They gave us a loaner so we could do our car shopping while they diagnosed the issue with my car. Unfortunately it took the entire day, but in the end, they were able to clear and reset the codes. No issues since. I commend them for their patience as I was quite stressed and it wasn’t easy to diagnose the issue. All the guys were super helpful, friendly and attentive."

"Well a few days back I was unlucky and got not 1 but 2 flat tires back to back, I went to a local tire shop they said it was too close to the side it couldn’t be repaired and that they didn’t carry my tire. So I call and Audi Westmont where I purchased and service my vehicle and spoke to a very helpful service advisor named Elena, she was amazing at the least! She told me that I had a wheel tire warranty so I gave her tire info and she checked the inventory, said they weren’t in stock but she ordered them for me. When the tires arrived she gave me a text confirming n they were there so I took my vehicle there she was able to get me scheduled in very fast and called in the warranty claim, the technician was able to get them installed really fast and efficiently also said he rotated them to the front so I get better grip and wear set the tire pressures . He also topped off my fluids and looked over the vehicle. Said it was in great shape. I felt the tech took great pride in working on my vehicle like it was his own. Elena made me feel as if I was family and cared for me and my vehicle so I can be on the road more miles. The staff at the dealer were all very pleasant and I will definitely be buying my next vehicle with them and will recommend my friends and family there. Thanks again everyone at Audi Westmont!!"

"Had a great experience getting some warranty work done on my Audi. Was able to book online for the next day early in the morning. Bookings start at 7am. I chose 7:45am. Described the work and got the booking. The next morning showed up at 7:45am. Michael met me in the service center asked me to wait by his desk while he checked in the car. He met me in a couple of minutes and verified the parts that were needed were in. He offered to get me a ride home but I preferred to wait. I then waited slightly less than the amount of time Michael said it would take to do the work. They have a great waiting area - coffee, light snacks - pretty amazing. He came by when it was done. Gave me my keys and pointed me to my car. All very painless the way it should be. Definitely 5 stars. Thank you!!!"

"A true measure of a great service center is not when things go perfect but instead how they respond when things go sideways. Audi of Westmont is a perfect example of this concept. When my A6 literally died while driving I was expecting to incur a big bill for the repairs. Then I got a call from Ed M. (Service Rep) and said he did some digging and cross checked my VIN to determine that my repair would be covered by warranty. That's an example when things go well and I appreciate the extra steps Ed did to figure that out. Plus he was super attentive calling or texting me with updates throughout the repair process. But here's why I really give them 5 stars, I noticed a part that wasn't reinstalled after I picked up my car. I called back and talked with Peter, he told me bring it right back and we'll fix it. When I got there it was determined that the mechanic who worked on my car never touched that part and it was actually the tow truck driver who took it off. He could have easily told me that's not "us" and I need to take it up with the tow company. That detail didn't matter to Peter, he put me in front of the line and got it addressed immediately, he wanted to make sure I was a happy Audi owner (and I am). BTW, I've been to another Audi dealership and the service was no where close to what I got at Audi of Westmont so, even if you are like me and didn't buy your car there, I strongly recommend using their service center. A++++++ Thanks Ed and Peter!"