Marty Cancila Service Center

"Very upset I scheduled my car for service last week it gets rescheduled for Thursday morning this week due to being short handed I bring it Wednesday afternoon. I ask for a rental none available if I didn’t schedule in advanced. I pay for a rental somewhere else. I call today to see what’s going on. No one looked at the car yet because they are short handed. Why did you schedule me if you wasn’t going to look at it. Then I’m told you can come get it for the weekend and bring back Monday morning and we will look at it. Why not say to just bring it money. I wasted money on a rental. I’ve been servicing my car here for quite some time because I love down the street. But this is unacceptable I’m paying for this service. I now don’t have money for another rental when I bring my car back Monday. Just Wow!!!"

"My experience with Marty Cancila DCJR Service left me with the feeling that the dealership is willing to do what it takes to get a vehicle back on the road if it means avoiding warranty work. After being towed in, I was at the mercy of a service department that seemed to do as little as possible to get my vehicle moving again. I specifically mentioned that I did not have a check engine light on when I came in. However, my service ticket stated the opposite. I shared the diagnostic report that was performed on my vehicle before getting towed to Marty Cancila DJCR, and the report was given no credence by the service department. I was subsequently told of 'a damaged pan and some fluids' being replaced, my vehicle was driven (2) times to Alton, IL, and 'seemed to be okay'. I haven't had the vehicle for a year (10 mo.), and after adding only just 15,000 miles, I've experienced problems with the transmission. Fortunately, any problems with the powertrain for my vehicle are currently covered within the parameters of the warranty. Unfortunately, Marty Cancila DCJR would rather do the least amount of work necessary to finish the job because Chrysler is so strict on warranty policies."

"I would like to give a great review BUT. The ABS unit went out on our Jeep in June 2022. I had to take 2 vacations WITH OUT our jeep. For 6 months our vehicles sat on the shop lot to get fixed. Over that time , We were given ETA dates (4)of when the part would be received. Those dates came and went. Much to our frustration we called Jeep corporate. At that time things got put on the front burner, still without some frustration. With a service manager that had no idea what the service advisor was not telling him and maybe not knowing of information from the mechanic who didn't even know what park to order. The whole thing was very frustrating. To add insult to injury the mechanic with dirty paws all over our vehicle dripped oil all over are finder ( That should have had a findercover laid over it) Finally we got all of the correct parts for our Jeep. With almost daily contact with corporate office and the dealership we finally got our Jeep put back together and back on the road. I know it was asking too much if they wash out jeep. Disappointed."

"I bought my car in 2016, and have always taken it to the dealership for regularly scheduled maintenance. The service advisors are always friendly and knowledgeable, but my last 2 trips really hammered it home how good they have been to me. In February, I went in to replace a broken headlight, but I noticed my brakes were also squeaking/grinding. The headlight was completed in no time, but what I thought were my breaks ended up being my rotors. The rotor work wasn't completed in the same day as I'd hoped, but my service advisor Carly went above and beyond to make it right. Since the rotors were not a safety issue, I returned last weekend to have the rotors done at the same time as my oil change & tire rotation. Carly made it a point to make sure I was well taken care of, and she went as far to give me a deal on my service since it wasn't completed on time the previous trip. The staff there has always been good to me, but Carly truly went above and beyond to help me out. That kind of service is rare today, and she is a great asset to their team. I know who I'll be calling in the future. Happy customer here!"