H-E-B Pharmacy

"Usually I am not make publications with bad experiences of places but it makes my attention because it refers to health and therefore is linked to a person's life. Yesterday they gave me a prescription for my 2 year old daughter and when I went to pick it up with a printed prescription they gave it to me, I arrived at my house and when I opened the bag I realized that it is a larger dose than what corresponds to her, and therefore I read the name and the component, my surprise is when I saw name, doses and component were wrong, I went the next day in the morning to get the right my daughter's prescription and they told me they can't give me another one because they already gave it to me the night before, the person who talked to me I explained them what happened and they told me if the doctor doesn't prescribe it again They can't give me a new one, thanks God I contacted the provider and they kindly understood the situation. the employees were inhumane, insane and the mistake was on the part of the pharmacy, they made me an additional charge because according to them the insurance does not cover refills. In my opinion, it is inhumane to play with health, putting defenseless people such as a 2-year-old girl at risk due to the negligence and unprofessionalism of the employees of this pharmacy, including the pharmacist. Terrible experience, I would never return to this pharmacy. I was wondering where can I report it."

"HEB pharmacy customer service has gone down, new staff has lost/misplaced our prescriptions multiple times. They have provided incorrect information on medication we needed saying it’s no longer available, and they have almost given us someone else’s medication twice with the same name. When attempting to call the pharmacy you are immediately placed on hold for a long period of time and hope they don’t forget about you. If I could give them zero stars we would. Good buy HEB pharmacy. NOT recommended!"

"I waited in line for probably 15 minutes to get my one prescription. The lady at the counter was short and kind of rude. My insurance company whom I just joined was charging me $45 dollars which was wrong. The woman asked me to move to the left as I called Aetna Medicare insurance so I'm on the phone talking to them. When a young Hispanic gentleman walked up to open that register and asked me to move over which I said she asked me to move here, I'm not losing my place in line. He didn't care as I'm still on the phone not paying attention to him. He's helping an older man which then I hear please move over due to HIPPA privacy laws! (Slightly loud) Then he says it again louder and I look at him like are you talking to me?! I'm still on the phone not even paying attention to him. I said excuse me don't ever talk to me like that I'm a customer and had been there since 4:30 pm which now it's about 5:25 pm. I just moved back to this side of town and I can't stand this HEB anymore!! People are so rude and unkind. They can't even say excuse me, people cut you off."

"This pharmacy is my favorite one of all the HEBS There fast friendly and easy to get in and out and they deliver too fast for you as long as you call before 3 try them your love them as much as I do I'm sure"

"Love Heb Pharmacy on Marbach. Customer service is always on point with every employee I've been rang up by. From my experience, the pharmacy team works quickly. If you're looking for a pharmacy, I recommend them."