Avis Car Rental

"I had a car rental on 1/31 pick up and when I got there the Avis gentleman was not there and someone from the airport had to call him and guide her through the process. I was there at 8:15am which is when my car rental was scheduled for pick up and it was within their office hours. My return on 2/2 I returned around 8:15am and again was within their office hours as I had several questions and wanted to speak to someone face to face. no one was at the counter and i just had to leave the keys in the drop box. i am extremely unhappy with this process. I then got a certified letter in the mail dated 2/9 that i had to sign for. it said that they were demanding i return the rental car that was due back on 2/2. they checked the system and they aren't sure why i received the letter since they have record that the car was returned on 2/2. they asked if i received an emailed receipt and i definitely had not so had her email it to a different account. finally got that. hoping this doesn't come back against me in any way. the rep was going to note it in her system that i called and that everything was correct and i should not have gotten the letter."

"NEVER rent from this location. I rented a car in June '23 and they were over 2 hours late getting me a different (and dirty) car. A family in front of me was also two hours late because their reserved car wasn't ready and were trying to drive to Boston. In January '24 I rented a car for one day. No one at the counter, the custodian had to come and rent me the car I had reserved. I returned the car 11 hours later and dropped off the keys in the box like I was told. Four days later I received a text that the car was not returned. I drove to the airport and it is sitting in the spot where I left it (which is the same spot I got it from). I called Avis and let them know this. The next day, the contract is still showing as open and I am wasting time on the phone because I was charged an additional $340 for the car sitting 15 feet from the door of the rental station because there is no one there to check the car I returned 5 days ago."

"I wish you could give no stars. Stay far away!!! If you need a rental go somewhere else. Car was extremely dirty inside and out, it had a musty smell with water stains and dirt all over the seats, and a shoe wedges under the driver side seat adjustment bar. I went back in and told the guy at the desk that it was dirty and wasn’t ready to go and he looked at me like I was crazy. Had to practically drag the guy away from the desk to go out and look at the car. All he did was wipe out the cup holders that were filled with gunk, said sorry about the shoe, and said it was ready. I said fine since it’s the only rental place in the small regional airport and I didn’t have any other choice. When we finally got all loaded up and I started it up I noticed there was only. 1/4 tank of gas. Went back in to talk to him again and he was gone and had closed up shop. Go figure. When I returned the car the same guy was there sitting on the edge of the baggage claim carousel and he would not check us in and give us a receipt. Told us to put our keys in the drop box. What??? I filled out the paperwork, told him the car only had a quarter tank of gas when we picked it up and that I didn’t fill it up when I brought it back. It was 3/4 full when I returned it. He said he would take it off the bill. Right!! Got the bill and he didn’t check the car back in until 2 days after we returned it and I was charged for them filling it up, which I’m assuming they didn’t do. What a Joke. I’ve been on calls with customer service 4 times to get everything resolved. Next time I will Uber to another car rental place or gave someone pick me up. DO NOT USE THIS PLACE!!"

"My car was in the shop for about a week due to repairs and I used this company for my rental car. Needless to say, it was an awful experience. When I went to pick up the car, no one was at the desk. The number they had available for customers was the same number that is connected to the phone at the front desk; how are you going to answer a phone you can’t hear? I had to reach out to an airport employee so they could reach the front desk, and even they had troubles getting in contact with the Avis employee. After about a 15 minute wait, they showed up. When I made my initial reservation, I wasn’t sure the exact amount of days my car would be in the shop and I made them aware of that. They told me if I needed to extend the reservation it would be no issue. When I called to make that extension I was on hold for about 20 minutes, no one ever picked up. I decided to go in to the airport to just talk to an employee. When I go in, no one is there, and the number they give is still the number that is connected to the phone at the front desk. I was not able to get my extension. Even if you have to use this company as a last resort, keep looking."

"Horrible rental experience. The Honda we received was clearly in a recent front end collision with minor repairs attempted to be completed (not well). There was also hail damage all over the vehicle. On top of that, the rental agent did not verify the credit card to be used from the account and just picked one to charge (the incorrect one), resulting in a call to Avis customer service."