Wiseman Family Practice - Westlake

"Jennifer is awesome! She always listened so well and addressed each of my issues I had going on regarding pain. She was also very aware of what to avoid for safety because I was pregnant. Very professional too."

"Do not go to Wiseman Family Practice. Was a patient since 2019. Billing errors don't get corrected, can't ever get anyone on the phone, "portal messages" only sometimes answered, and I have had a poor experience trying to get support for chronic health issues."

"Long overdue as I have been a patient since 2019 and have rarely had better than an OK experience. The front desk is consistently a 1 star experience—rude, unhelpful, impatient. They never pick up the phone and don't call you back even though their voicemail specifically asks you to leave a message and they will return the call within 30 minutes. I have been to both the Central and Westlake clinics with similarly disappointing experiences. At Westlake, after waiting for *over an hour* passed my appt time, I inquired at the front desk for an ETA, which seemed to remind them that I was even there. All of a sudden, they show me back to a literal storage room and had me sit on a chair inside to ~continue to wait~ to be seen. Techs and nurses would come in to gather medical supplies and jump in surprise when they opened the door and saw me sitting there...it was so weird and unprofessional. I've never left any appt at Wiseman feeling confident about the experience but things like getting sat in a freezing storage room after waiting for well over an hour are really beyond the pale. At the Central location, I went in for a female issue and the RN who saw me told me "she hadn't done this in a long time," which is not what you want to hear from your doctor handling delicate parts of your body, and then proceeded to read the instructions for the procedure in the room with me while awkwardly handling my body which made me immediately regret going there at all—one of those real "just kill me now" moments. I've really tried to make this place work, over many years—seeing different RNs, trying different locations—I want it to be different! The straw that broke the camel's back is when I called another doctor's office today to be seen for an acute issue I'm having (Wiseman doesn't have any appts for WEEKS available online—not helpful if your primary care provider can't see you for acute issues—and they have not returned my call about getting in sooner, which is honestly very ~on brand~ for them)...But unfortunately, the new dr. I called told me they aren't accepting new patients but recommended I try Wiseman. HA! I called ARC instead (which tells you all you need to know). At least they answer the phone ¯\_(ツ)_/¯ Sadly, my search for decent medical care continues..."

"Everyone is so helpful. Wait time was reasonable. I feel my nurse practitioner is very thorough. And sincerely concerned about my health. Everything was explained and all my concerns were listened to. I give this place a A+."

"I see Mary Harrison at the Westlake Wiseman Family Practice. I appreciate that they are able to see me on time for my appointments and the location is very convenient to my downtown office. When determining my treatment, Mary always asks how I am feeling. She has taught me that it's not always about the lab numbers, it's also about how I am feeling. She doesn't give unnecessary drugs or tests and explains the approach we are taking. We try for natural approaches and integrative therapies tailored to my specific needs. They are not a cookbook medicine practice. They also offer acupuncture and I love being able to have that added service during stressful times."