Tropical Smoothie Cafe 5006 Northwest Highway, Crystal Lake, IL 60014

"I really like the food, however, orders can get messed up A LOT. Most of the time there’s tomato in my wrap when I say no tomato, I still eat it anyway it’s not the worst, but it’s just a simple repetitive issue of not reading the ticket. Now when you go when it’s busy, I had my smoothie messed up twice. Second time I threw it out and just walked out. I recommend the place and the food as it’s really good when it’s right, but training and or care could use improvement for some workers."

"At least once a week my order is made incorrectly. Now again i have to go another day of work without lunch, thanks... first time understandable but were at around 12 mess ups, same order same time everyday. Guess ill go somewhere else"

"Tropical Smoothie is one of my favorite eating places ever. The inside it’s neatly done and does an Amazing job of fitting its theme. I love the Chicken Chorizo Wrap although it’s not always available. The smoothes are always perfectly done."

"I wish I could rate this with no stars because I had a horrible, frustrating experience. When I came in around 6:30 Nov 1st there was one worker making smoothies for a group of 4. Another worker was standing near the back talking with a friend, laughing and having fun. Nobody said welcome or anything. Being my first time there i waited in the line behind the people waiting for there order because I saw the big pick up sign by the register. The friend left and the second worker came to help finish the order. The first worker finished making what she was working on and went to stand by the register still without saying a word. Then another girl came in and nobody said a word to her either until she went by the register asking the girl a few questions. The second girl finished what she was making and the group of 4 left. Still nobody said a word to me. I then heard the girl by the cashier taking an order from the girl that came in after me so I asked the other girl why she's taking her order when she came in after me and I've been waiting this entire time. Instead of apologizing or anything, the worker at the register said well I never went by the register. I explained that the sign said pick up so I thought I had to order at the other end. Then I said nobody said anything or asked if they could help me. The first time at a new place you may need assistance and not attitude and rudeness. She said her name was Morgan if that's her true name."

"First time here on a Saturday 10/28 at 7:30pm the two ladies at the front very pleasant and very welcoming. Food was great compared to other tropical cafe. I am 30 mins away …. Wouldn’t mind to drive back here. Thank you for great service"