Penn Station East Coast Subs

"Love this place.... although it looks like they got a new crew over there. The sandwich was just not as good this time. Hopefully it'll be better next time not going to kick them down because of one of bad experience."

"They had gloves on but he was looking on his phone scratching his head. I asked him after he did all of that to please change his gloves. Then and employee I guess not on the clock until 1 all over where our food was being fixed. Trying so hard to be cool cussing about a young lady the night before...this place is not worth my time! Food was okay!"

"The young gentleman taking our order, seemed new and made a mistake. When the sandwich was made, and we realized there was a mistake, I brought it to the attention of the girl that was handing it to us. Everybody makes mistakes, especially trainees, and I completely and totally understand that. What I can’t I understand was the attitude I then received from the young female That gave me the order. The biggest eye roll ensued and she proceeded to reprimand the young man to which, he came up and apologized. She then continued to reprimand him without even attempting to remake her sandwich. Finally, she gets around to remaking our sandwich. The time we waited between sandwiches was about 15 minutes. This was a cold sandwich. I might add. Upon receiving our new sandwich, I simply asked that our fries to be replaced with fresh fries as those have been sitting there too long. Good customer service would tell you, I shouldn’t even had to ask, it should’ve been done automatically. Upon asking, I received a very intense eye roll, and a look of disgust on her face as she threw away the now grease soaked bag with cold fries. Mistakes happen, I’m fully aware as I still make them every day because I’m not perfect and I never will be. I thanked the young man for apologizing to us and told him it was not a problem. But I won’t pay for the attitude when your store made a mistake and I get treated like it was mine."

"Penn Station makes my very favorite sandwich, a hot Italian sub. I don't know how they get it exactly right every single time, but they manage to. Their fries are also the best that I've found at any chain restaurant, and it's just fast food! The chocolate chip cookie is a great contrast to the salty sandwiches and fries, but is almost too rich for my taste. I usually submit my order online and pick up at the window. They're often running less than 5 minutes behind the pickup time I select, which is a non-issue and are always kind. I just wish their prices were lower, but I really can't complain because I think they literally serve the best sandwich that I've found. Husband's favorite sandwich is the chicken cordon bleu. It's good, but the flavor is nowhere near the intense flavors of the Italian sub. The inside of the restaurant is spotless and seems to run smoothly."

"I've always loved this place. Yesterday I called in an Italian sub to go. Got it home and opened it up. It was nothing but meat and bread. No seasoning, no lettuce, tomato, or cheese. Just meat. Normally I would have called and tried to get it right, but when I called it went to voicemail. I hate leaving bad reviews and being that guy, but I feel wronged. I understand things happen and it might of been a new person on the grill, and I'm willing to delete this if someone reaches out."