The Ava & Aria 3800 North Belt Line Road, Irving, TX 75038

"Dec. 4th I got my denial letter and the lady with broken English informed me that I would be getting my refund and that it could take up to 45 days. Fast forward to today which is well over 45 days and I still haven’t gotten my check. Everytime I call I get the same answer, “they still haven’t sent the check”. I’m starting to think they lie to people. Quick to take your money and not give it back. Terrible customer service"

"DON'T LIVE HERE! RUN FROM THIS PROPERTY AND MANAGEMENT! If I could give this 0 stars I would! This was the absolute worst property I have ever lived in. If people are leaving good reviews, they were probably asked to! The bad reviews are not lies! To start, it's infested with roaches. From my first week living at this property it's been a terrible experience (keep in mind this was a previous management company). I had no air for 3-weeks in 100+ degree weather, I had to get the city involved. My floors were coming up as if it wasn't installed properly, when I finally got new flooring it was cheap and made easy dents! The mailboxes were never locked! They were broken and keys didn't work. New management company: Mailboxes were still never fixed! They kept the pool gates locked! I couldn't even go to just sit by the pool to relax. The Gym was closed for MONTHS! Even after living there it's been a bad experience, I had to go to the office on multiple occasions just so they could sign papers saying I lived there! They sent the papers back to my new complex blank and never told me why (horrible communication)! Just to MOVE!! On top of this, they contacted me saying I had a refund check on 11/4. I was told it would be sent on 11/4 or 11/6. I would expect to get it by Wednesday the latest since I moved 20 minutes away! I tried calling multiple times from 11/8-11/13 with no one picking up the phone until today 11/13! They said the check was mailed on 11/10. WHY WAS THAT NOT COMMUNICATED TO ME!? Overall, horrible communication, roach infested, slow time to get things fixed, little to no access to amenities. RUN FROM THIS PROPERTY!"

"Coming from a previous property where i could not get anything fixed and would constantly deal with poor management i must say after 3 months of living here i have truly had an amazing experience with the girls in the office. They made the process of moving in so easy and every time i have a concern or issue they deal with it in a timely manner which is a dream! I was skeptical at first due to my previous experience but has surpassed my expectations. Keep up the great work Ava & Aria"

"Cat-friendly community which I absolutely LOVE! Great location, despite of the school zone traffic with access to dining, shopping and major highways. I like the easy and convenient online payment options. The yards and surroundings are kept pretty clean too. The initial leasing process was a quite a hassle, but I haven't had any problems after that, other than not being able to use my stove because there's no space between the stove and the wall (it could be a fire hazard) and the microwave won't open all the way for the same reason... it's right next to the wall. The community is not loud but it's not too quiet either which I really enjoy. Seeing kittens running around the yard and hearing children laugh and play at the swimming pool really brightens up my day. My boy loves it here. I would only suggest to reopen the fitness center and empty out the pet waste baskets more often to avoid gnats and flies. So far I can't complain... I'm actually enjoying my time here. Check it out!"

"I am writing this review with very much frustration. Ever since we moved to this apartment( almost 2 weeks ago), we are very much disappointed and regretted that we moved here. Our apartment AC is not working since day 1 of moving. Every-time we call or email the office, they don’t seem very serious and concerned about the problem. The maintenance team comes but they don’t seem very competent and knows how to fix the issue. The management is worst here. They are very unprofessional and rude. The mailbox is also all broken and is a disaster. There is always something broken or not working. We are paying amenities fee every month for the gym and thats also closed and not working! The room temperature becomes 90 degrees everyday and then they have set up a small window fan, which also leaks water all around the carpet! My wife has a breathing difficulties and we also told this to Camilla in the office, but she don’t seemed cared and took it seriously. There is also dog and cat poop everywhere in the apt complex and smelly everywhere! We have never seen this type of negligent and unprofessional management! If the AC problem is not fixed immediately, I will definitely call the city management and log the complaint! Anyone thinking of moving here, please read all the reviews first and take chances!"