Brookstone

"DO NOT I REPEAT DO NOT GO WITH THIS RESIDENCE ! I am In the proces of suing Them Now ! The management is very sneaky and they Are liars ! Very rude and Communication is horrible ! They are all about money ! They will evict you and just put charges are you that are not valid ! They charged me for a Cleaning fee when i cleaned the apartment Before I Left , They charged me for the counters When i put in service reauest months for them to come out and fix ! and they charged me an extra day when i moved out the previous day !! Pleaee do not ho here their eviction rate is so high because they are evicting to get the moneuy !! Please save your time !"

"Chauntee and Maria are excellent people to work with are very friendly and funny. They have a sense of humor and always have the keys ready for me at the leasing office. I recommend asking for there assistance."

"Very poor management. I fell on hard times and received money to help pay my rent 7 months ago which they declined to accept “just because”. I tried to go online to make payments towards my rent but guess what? Can’t do that either. They don’t accept partial payments even though the rent is NOT late. If I could give zero stars I would. I’m not understanding why they would want to evict their tenants instead of helping them. I’m practically throwing money at them that they refuse to accept. DO NOT MOVE HERE!"

"I am not a resident here yet but in process of. Morgan and her Manager (I did not catch his name) helped my Dad And I w applications. They were so helpful very very patient and made both of us feel comfortable while they were making stuff happen! I was impressed and very thankful that they were great at their jobs!! They went above and beyond and that is hard to find in this industry. So thank you for all the help and job well done."

"I enjoyed living here at the start of my lease but I had a flooding issue due to poor quality of the apartments during the freeze and ice storms. The response and full repair was too poor for me to to decide to keep living there. Management was not very helpful or responsive in a timely manner. The only person capable to handle it apparently was on vacation for a whole week during the storm and could not address my issue promptly. It really frustrated me that the only person capable of handling apartment emergencies was not available or there aren't others who had knowledge of what to do or order repair during weather crisis. The desk girl looked awfully overwhelmed or new and I felt bad for her while her whole team was on vacation. I didn't see her again after the storm so I assume she rightfully quit. The pros: Maintenance was super nice and understanding of my frustration. I never had an issue with them. Location: close to everything and airport, GBPT is right there Nice neighbors The cons: Poor quality of repairs (they covered mold with paint only) never finished repairing the flooded bedroom/doorframes/floor while I was there even though I reported it multiple times. This was through whoever they hired to repair everything. Not the regular maintenance team. Poor quality of apartment (flooding issue) Slow response from management team. Maria was great and actually felt understanding. Unfortunately her team is not as strong with dealing with frustrated or upset people when an apartment is not up to what you would want to live."