Texas Fertility Center South Austin

"My experience with TFX South Austin Fertility Center today was very poor and I will not be returning. Here is a summary of my experience: - It took a full week to schedule my initial appointment as no one picked up the phone every time I called. When I finally did get a hold of someone, the next available 9am appointment was in two months. I cleared my schedule for that appointment. - I arrived at my appointment 20 minutes early to make sure I completed necessary paperwork. I was admitted to the waiting room a few minutes past 9am and the front desk assistant/nurse took my blood pressure. Then I was admitted to Dr. Petrini's office where the front desk assistant/nurse asked initial questions. I was told Dr. Petrini would be in very shortly. - I sat in the office room for some time. I started to hear chatter and laughter in the office next door. By that point, my appointment was halfway over so I left the office and walked to the front desk since it was clear I was not going to get the full appointment. While I walked out, a woman in a lululemon type jacket leaning against the door who was part of the laughter and chatter casually said "Hello" to me. It turned out this was Dr. Petrini. - At the front desk, I was told that Dr. Petrini had been in surgery and had "just" arrived (the laughter and chatter had been occurring for some time so "just arrived" was blatantly dishonest). I told the front desk that my appointment was halfway over and I did not have time to extend the appointment beyond the allotted time slot. Instead of trying to find an alternative (like the next available morning appointment), the front desk was weirdly defensive. Dr. Petrini eventually came out (it turned out she was the woman in the lululemon type jacket who casually said hello) and she abruptly and tersely blurted, "If you don't have time, then you don't have time" and then quickly turned her back. Yikes. That was my first experience with the doctor who would be performing a very sensitive procedure on my body and, believe me, it was a very unprofessional and callous encounter. - The least that Dr. Petrini (through her her assistant) could have done was let me know that Dr. Petrini was running late, that my appointment would be cut in short by at least half if not more, and to see if I had time to reschedule as soon as possible given that I had already waited months. Like many women seeking fertility treatments, I am a busy professional with a calendar full of appointments. I would never treat a client so casually and with such disrespect. I would be organized enough to let a client know in advance, graciously apologize and use efforts to give them the next best available appointment. Also, I would not linger outside of the office chatting and laughing with colleagues while missing an appointment with a client. - On the upside, I clearly dodged a bullet. (Frankly, I should have paid more attention to the reviews.) Also, I was able to immediately get in touch with Aspire Fertility (which has glowing reviews) to schedule an appointment. They also have virtual initial appointment options and I got an early morning appointment in just two weeks! ** Note in response to TX Fertility’s Center’s reply: you have my full name and you can see I was on your schedule two days ago. Why don’t *you* call me? Also, why do you copy and paste the HIPAA reply on all the negative review posts? It blatantly looks like you are trying to discredit the reviewers. Again, not a business that should be trusted with respect to a woman’s health.**"

"I just completed IVF to freeze my eggs and wanted to write a review because I was impressed by the experience and team. Going into this process I had a lot of worries and concerns and Dr. Burger listened and addressed each concern along the way, making the process as easy as it could be for me. I spoke with Taylor, one of the nurses a lot at this clinic and she was so kind and responsive, which really makes the experience that much easier and more pleasant. I went into the experience thinking this may be tough and I left thinking that wasn't bad at all and a lot of that was based on both Dr. Burger and her nurses."

"Dr. Natalie Burger and her staff are absolutely incredible. Paper work, appointments, information, phone calls with results, the team does not stop to make the experience smooth and seamless. Without a doubt do I give these incredible folks 5/5 stars. Both my husband and I felt comfortable, informed and ultimately treated with the best care during our time with Dr. Burger. We owe them a whole lot for making our dreams come true. Can't wait to head back there for baby #2."

"My experience with Dr. Burger was great. She is up to date on the latest research in the industry. She's competent and down to earth. No big ego like some other fertility drs I've had experience with, but she knows what she's doing. She was not pushy or shoving me full of progesterone. She laid out all the options for me, gave her opinions, and allowed me to make the choice for myself. She was caring and honest. I definitely recommend her."

"I had a wonderful experience with Dr. Burger. I was diagnosed with a uterine fibroid in January 2019 and Dr. Burger and her staff were professional, intelligent and caring. I had surgery on 4/3/2019 and the whole process was smooth. I've never had surgery before so I was really nervous but Dr. Burger visited with me before the surgery and even in the operating room, I felt at ease. My incision was done so beautifully and below the bikini line. My husband and mother were in the waiting room and Dr. Burger and her staff made sure to keep them updated through the entire procedure. I have had a few post-opp visits and the TFC has been outstanding and taking great care of me, calling me back even at 11pm at night if I was in pain or concerned. HIGHLY recommend this facility and Dr. Burger. I am looking forward to our fertility journey now that Dr. Burger has made this possible for us. Thank you!"