Pediatric Primary Care Clinic at CHRISTUS Children's,

333 N Santa Rosa St 3rd Floor, San Antonio, TX 78207, United States

"I have had a good relationship with the doctors here but the office staff and scheduling is a nightmare. If your child needs to see the doctor good luck getting an appointment that isn’t 2 months out. We missed our appointment because I had a new baby! I tried to call to reschedule and was told they have nothing until December and they aren’t even scheduling for that month yet. I told the lady on the phone that my daughter is overdue to see cardiology and they need a new referral and she just repeated that they have nothing. My daughter is a cardiac kid and I requested to be seen back in JUNE for a new referral to cardiology. Edited to add- I called again today (6 days later) and was told they still have not opened the schedule to schedule appointments. When asked when it should open she said she did not know. At this point I give up. I’m taking my child to Centro med pediatrics. They will get us in next week."

"Horrible scheduling can never get an appointment if your child needs a 2 year check up good luck they are getting one until they are three because they have no openings Centro med does better than these people and front desk lady’s are very rude"

"Not the best experience. I took my daughter in for a cough and congestion and fever and was told it’s viral and it will run it’s course. 22 days later took her back in for the same cough, congestion and fever and was told it’s a virus. When I said it’s been over 25 days the training dr told me she doesn’t even treat her child with antibiotics. First off they let my child be sick for 25 days and have training drs brainstorm what’s the best treatment (and 10 times out of 10 they say “it’s viral”) I can do that and I’m a lowly hairstylist. They even went so far as to ask if we have lead paint in our house instead of just prescribing antibiotics. What in the world? Our house was built/painted in 2018! I finally was sent for tests at the emergency room and come to find out it wasn’t a “virus” is was a bacterial infection that had gotten progressively worse and the fact that my daughter has gastro problems and wasn’t eating was a huge red flag they missed. I switched drs the next day."

"I took my 3 kiddos for their appointments today and was told they are not on the schedule. I scheduled these appointments a few weeks ago and even received a few reminder text. Apparently they have a new system and my kids appointments didn’t get transferred over. Not only was this a big inconvenience but the front desk girl acted like it was no big deal, no apology and just stated “your not on the schedule, do you want to reschedule” It seems this is a new front desk staff as the sweet girl we used to always see wasn’t present."

"Today was the final convincing that I need to switch clinics. I've been trying all week to fax over forms for a new formula prescription. While I get confirmation after confirmation on my end, they never seem to receive my faxes. I've been told they use an "electronic fax" that is inaccessible and uncheckable. They just basically wait (and hope) that the electronic fax system "reads" the fax (handwritten or otherwise) and itself transfers the forms to the correct patients folder. And it takes 3 hours for them to know if this even happened.. if it even happens. This is all to say that I've never had a good experience with the office staff. They are generally unfriendly, and it takes forever to get a call thru. The office waits are extremely long, and they did away with the walk-in clinic, which to me was one of it's few perks. Now I will say I've never had an issue with their doctors or residents. We had Dr Jeremy Stewart and he was amazing. Unfortunately, this being a residency program, he is on to bigger and better things. Which I now realize is my other reason to switch--for all the amazing resident doctors working here, they too will move on, and over the years I'll be perpetually rotating thru doctors, instead of sticking with ones we've come to trust and appreciate."