Heidelberg Lodges

"This looks lace was trash. The cabinets were peeling and we almost fell through the toilet. The place needs a major upgrade before falling to the ground! We also brought our service and the owners told us we could not have her. Then they both screaming in my face ! Inches from my nose screaming . Very unprofessional . We got kicked out on our vacation, She tried to charge me for the days we didn’t stay. I’m glad I gave her a card that was maxed. We ll NEVER be back!"

"save your money.. wasted so much to enjoy a family vacation only to be addressed in a rude manner by all workers! i went in with my boyfriend to get a snack, when asked for card information i gave it to the the lady. by the time she had finished putting in my card info my ice cream felt soft so i traded it out for another, the worker then ask me to pay for it again after i already rang it up and when i tell her i simply already did she continues to accuse me of having a attitude. i put the rude worker aside and kept enjoying my vacation until i walk back in only to be ambushed by the manager threatening to tow my car as the parking tag wasn’t showing in it. i continued to video the whole thing as she proceeds to tell me that she doesn’t need my attitude when i gave no such thing. anyways we’ve been coming for over 20 years and have never been treated this way !"

"Love this place! Have gone multiple times and it’s amazing each time!! I love the location of the place, the people and the staff! Also love how there are rules in place so there aren’t hooligans running around acting all crazy. The staff and management makes sure that people do follow the rules (which the rules are super simple and people like to argue with the rules) they’re were some other guests who were there while we were there and they kept making hide scenes over nothing. But other than that the whole stay was overall amazing! Everyone was super kind and helpful! We’re definitely coming back!"

"This has been a favorite vacation spot for our extended family and friend group for many years but unfortunately this trip was not the same. The cabins were never anything great but we loved the set-up of the pool, river and game room so we overlooked the fact that we were paying 5-star pricing for 1-star accommodations. At this point, the cabins are becoming hazardous. They are in need of major repair and maintenance. There is duct tape and shoddy repairs throughout the place. The manager is extremely rude and acts as if the guests are a nuisance and that trickles down to the staff. The staff used to be friendly and welcoming and even remember us by name because we have been going there for so long. We have always been courteous guests that believe in cleaning up after ourselves and trying to make things even better than they were found and had no issues during any other stay over the years. We were talked to horribly by the manager over something so minor. Several other guests that weren't in our party commented on her attitude towards guests as well. Zero hospitality skills. I am saddened to say that we will be looking for a new place to stay in New Braunfels to start making memories."

"This was my first time going with my family and it was fun for the first two days, and then the manager screamed at me for me to close the door while I was trying to hold the door open for my child. She was extremely rude and unprofessional. She was very confrontational saying that we don’t pay for the electric bill and we were letting all the A/C out. It will be our last time going. I will say to check out other place before setting your mind on this place, have a great stay for your money’s worth especially The Summit cabins it’s a very nice location too and way better rooms that aren’t falling apart and rusty!"