Dallas/Fort Worth Airport Marriott

"My husband had training in Dallas for a week in January, so I tagged along. Because the training was less than a mile from the hotel, and the hotel provided a shuttle to it, we only had a rental car for 2 days and I spent the rest of the week hanging out at this hotel. First let me say, I do not normally stay in $250-$300 a night hotels, and my expectation was that it would be nicer than the $100-$150 hotels. While the lobby and amenities were larger and prettier, the room was kind of a letdown. We had a king room on the 14th floor and the bed was very comfortable, and the room appeared to be clean. NO MICROWAVE in the room! Which I'm sure was by design, so that you'd have to spend money in their restaurant, which is exactly what we ended up doing. There are 2 microwaves in a common area in the lobby, but honestly who wants to go all the way down to the lobby to heat up a cup of coffee? The bathroom was pretty and updated. The walk-in shower was nice and roomy, but something about how the glass doors were configured let the water soak the floor with every shower and there was no place to rest your foot while shaving, are all hotel showers designed by men? I intensely disliked the smell of their toiletries. The carpet in the room and halls is very ugly. Other than these minor details, the room was "ok", except for one kind of big issue, which was the moisture in the room. We had a great view from our window, unfortunately it was obscured most of the day by condensation. When we got home, the clothes that had been in the closet smelled slightly of mold or mildew. To make matters worse, there's no ventilation fan in the bathroom. So for these reasons, I don't feel like this room was worth the cost. Now on to the good stuff, the staff was completely amazing! The first part of the week, the hotel was kind of empty, but by the end of the week there was a large conference. During the course of the week, I had several opportunities to interact with the shuttle drivers, the front desk, the restaurant waiters, the breakfast staff, and the cleaning personnel, there was only one incident in which the coffee bar lady was less than polite. Everyone else we encountered was very professional and friendly every time, even after it got alot busier with the conference. As far as the amenities: the lobby is gorgeous, the gym is the largest one I've seen in any hotel, the indoor pool was a good size, but needed a cleaning. The outside pool/ patio area is very pretty, I was sad that the week was too chilly to enjoy it much. There are four elevators, one was OOS the last 2 days of our stay, but we never had more than a couple minutes wait. Parking was expensive at $20 per night and breakfast was crazy expensive at $18 per person before tax and tip. Other than the omelette station, the selections were EXACTLY the same items as the FREE breakfast we enjoyed at a $150 a night Holiday Inn Express two weeks prior. We ate in the onsite restaurant multiple times and though expensive, every meal was delicious and the staff superb. I am not sure if the bar is considered part of the restaurant or separate, but we also had good experiences there, although the drinks were extremely expensive, $26 for a double of Glenlivet 12 is insane. The proximity of this hotel to the airport is awesome, unfortunately it's not in a walkable area so you do need a car to get anywhere. There are many mentions in the reviews of the shuttles taking a long time, that was not our experience. We used the shuttle 6 times, we never waited longer than 10 minutes for pick up or delivery, and the two shuttle drivers were the nicest guys! There is a Subway in walking distance, and also possibly a snack cafe in one of the close by office buildings (I saw it listed on Google but did not check it out, so not sure if it's still there). Even though you are paying crazy high prices with everything at this hotel, my overall impression of this hotel is positive, mainly due to the friendliness and helpfulness of the staff!"

"The Dallas Fort Worth Marriott provides a standard hotel experience. The rooms are comfortable, and amenities are sufficient. While the service is generally good, it lacks standout features. A solid choice for a convenient stay, especially for business travelers."

"I had a bad experience here. Arrived to my hotel room and saw that the sink handle had been ripped off. So no way to get running water out of the sink. In addition, the desk chair was completely separated from the base and the wall around the TV was covered in dirty fingerprints. The thermostat was also hanging off the wall. So, after taking all that in I went back out to the front desk and asked for a different room. I was told that no rooms were available and the best they could do was send an engineer to fix the sink issue. It was already midnight and after the engineer didn't show up after the promised 10 minutes I went back out and told them not to bother, I was going to bed. Brushed my teeth with shower water. The next day I was out all day for business and asked for the sink to be fixed while I was gone. It was not. They had another room for me at that point though, so night #2 was spent in a normal room. The experience made me feel like they didn't care at all about me as a customer, just as a body from which to siphon $300/night. I wouldn't even write this review if the sink had been fixed in a timely manner, but running water is a baseline requirement for a hotel room. Overall the place seems put together with spit and plaster, sort of a fancy veneer over crumbling bones. I won't be going back."

"I had my Truck stolen from this hotel earlier this week. Parking lot is not secured and supposedly has no security cameras in parking lot. Irving police did very little to help. Very frustrating. Do not recommend this hotel. Will Never stay here again."

"Front desk staff was professional and great to work with. The shuttle bus driver was very friendly and helpful. Rooms were nice and clean, though I had several little nagging items like the desk lamp and outlets didn't work, clock set wrong, black stuff coming out of the clothing iron, and HVAC was loud and didn't cool the room to my liking. However, overall the room was quite acceptable. The hosting for the conference seemed to be very good, and had great food. The restaurant, Urban Spur, has issues. Service was awful. I sensed the restaurant was understaffed and the staff I interacted with didn't seem to be trained well. My first visit I waited for 15 minutes after receiving a menu and place setting to have someone take my drink order. Drinks are expensive. A two shot cocktail I normally pay $8 to $10 for elsewhere was $26. Yes, that's not a typo, $26. I had the pizza which was awful with tasteless pepperoni, semi-translucent plastic-like cheese, flavorless sauce, and gummy crust. I think the wooden peel it came out on would have had more taste had I had the inclination to eat it. Other food I saw coming out didn't appear that remarkable. The quality versus pricing is a total miss at this restaurant."