Riverboat Inn & Suites

"My fiancée and I stayed here over this past weekend. We were given room 112 for the first night, but decided it was too small and asked if we could upgrade to a bigger room for our second day. It was absolutely no problem! We paid the difference and went up to 119. All the rooms are beautiful, but this was perfect! We had some drinks in the bar area where we were greeted so sweetly by Zack. He was funny, friendly, and answered any and all questions we had. (Even about the scary vultures) He set us up on the patio before he left for the night and we had a beautiful evening. We are going back very soon and look forward to staying here again. Thank you Zack for making our little trip so wonderful. You went above and beyond and we truly appreciate it."

"We stumbled on this hotel through Facebook. Our first trip to Madison too. It is off season so only a couple others were staying there when we were there. Hotel is nice and clean. We had a king room on 2nd floor. It was a big room although the bathroom is very small. That wasn’t an issue for us. For those who like a firm bed, our bed was extremely soft. Probably the softest bed we’ve ever had in a hotel and we were afraid our backs would be hurting the next morning but we were both okay. We already have reservations to return in July. It’s right on the river with a huge patio and decks and it’s just a couple minutes from downtown. Such a cool town to visit."

"I have been staying at the Riverboat several times a year for the past 14 years and have probably stayed in each room multiple times. It has always been a relaxing time but my last stay in June was not as comfortable as usual. The upgrades that have been done look very nice, and I appreciate that the quirkiness of the hotel has remained (i.e. the whole thing hasn't been painted gray, black, and white). But it was disappointing that the refrigerators had been removed from the room, as well as the complimentary glass of wine with check in. On top of the increase in rates and surcharges, it was unwelcoming. Also, it was an incredibly hot weekend, and I was looking forward to spending some time in the pool, but it was out of commission (understandable) yet no one bothered to notify guests prior to check in (not a huge deal, but definitely something the prior owners have done). The worst part, however, is that the quiet inn was completely overrun with folks that were not guests. In the past, that was the case on weekends when there were bands, but it was fairly contained. The weekend we were there, we struggled to find parking and seating on the patio. Finally, I have held off on writing this review to give management time to make amends** but it is clear at this point that they have chosen not to. I had a gift certificate that they refused to honor until they had verification from the prior owners. I have attempted to follow up and resolve this, but have yet to receive any closure on the matter. I understand not wanting to be scammed, but it is humiliating to be accused of trying to defraud an establishment that I have felt at home at for so many years (the gift certificate didn't even cover the price of our stay). I am glad that the Riverboat is being taken care of and will be around for many more years, but it's sad that "progress" feels so impersonal. ETA following their response** I checked out June 3 and was told the owner would be following up with me about the gift certificate issue. I waited until June 16 to hear from them until reaching out myself. Since then, I have had to follow up 3 times after waiting for a follow up. The last time was on September 6 and as of writing this review they had not responded to that email."

"Definitely one of my favorite places in Madison. As a local, it's great for a date night. Good food and live music on the weekends. Rooms are nice and clean. Updates are well. Good spot."

"Very clean and friendly service. Great bar and patio to relax and watch the boats on the river. Food truck on site was fantastic and added to the experience. We are planning on staying again next year for Parents Day at Hanover."