H-E-B Pharmacy

"Horrible pharmacy with questionable practices. Staff is dishonest and “managers” will point the finger at your insurance, your doctors, or even their own staff before admitting to any mistakes. I will be filing a complaint with the Texas State Board of Pharmacy, they need to audit this place. HEB should fire whoever runs this location before it’s shut down. My problems were solved by moving to a non-HEB pharmacy. I suggest you do the same and avoid yourself the hassle and frustration."

"Service has always been great. Refill times pay. But this wait to pickup, OMG WHY GIVE ME AN OPTION TO PAY AHEAD IF I STILL HAVE TO WALT 45 MIN- HOUR TO PICKUP. Ridiculous .Last straw, 3 strikes - onto the next pharmacy."

"The 2nd Saturday health screening is completely misleading. I was taking these test quite often but this time around I decided to do a lab test for the lipid panel and glucose numbers. To my surprise and shock the variance between the health screening numbers and the lab test was over 30% in some cases ,none of the numbers that I received from the health screening were close to reality . I called the Pharmacy and spoke to a couple of individuals and expressed my concern, although I completely understand that these numbers would not be accurate, and there is a variance that should be expected, but it was shocking to see the screening numbers were showing low and the lab tests came back really high with such a huge variance. They responded by saying that it should be expected and the health screening results are just a number and If you don’t trust them, you should try them elsewhere. Eventually, I reached out to the customer service helpline and they said they’re gonna reach out with more information but I still haven’t heard from anyone and I don’t expect to hear from them anytime soon ."

"I usually don’t have any issues with this pharmacy, but I called 2 weeks ahead of an overseas trip to make sure that I could pick up a prescription early. I was told that I could pick it up the day before my flight. When I went to pick it up, the pharmacist refused to fill the prescription and told me to call my doctor. It was a Saturday… I had to go 2 weeks without my medication because they either gave me false information when I called or the day I tried to pick up. The whole point of calling ahead was to avoid this from happening."

"Congratulations to HEB for hiring the very pharmacist who potentially has the worst attitude and least compassion toward customers of any in Texas! After calling 3 times (last time being told it would be ready in an hour when I would be there picking up curbside groceries anyway) and explaining that Walmart had to short me on a cough medicine prescription and the doctor increased the dose, I showed up with Bronchitis (mask on) to this pharmacy. I was not met with, “We’re sorry, we have to wait a couple of days to fill this, do you have enough to get by?” or “Let us call your doctor and figure this out;” or even “Can we deliver this when it’s ready since you are apparently so sick?” Nope. Instead I get handed straight over to this sassy pharmacist who, hand on hip, tells me she can only go by what’s on her computer screen and it says I have 5 days worth from Walmart and there’s nothing she can do for me. After I have to literally tell her to stop and listen for 2 seconds so I can show her where the doctor messaged me she was increasing the dose, she finally agrees to call my doctor and I leave in a huff saying I’ll come back. Well apparently, she called my doctor and told her she would not fill my prescription because I was mean to her! So apparently that’s a thing: you must behave or no medicine for you! I feel like I’m on a Seinfeld episode! Never mind that she was the one who started with the attitude. Serious major training needed here. LET ME MAKE THIS CLEAR, this isn’t about me having to wait to get the additional medicine - I understand the law - it was about the immediate onslaught of implied accusations putting me on defense when I was already feeling very weak. After reading the other reviews now, I completely agree that there are no patients or sick people or even customers at this pharmacy. Only insurance dollars to collect."