Harbor Freight Tools

"We went today to exchange a couple of Pittsburgh Tools. Per the company’s return policy, they request that you bring the whole set, but they will still exchange the tools if you don’t bring the whole set. We didn’t have the whole set with us, and the blonde manager was incredibly rude and wouldn’t let us exchange the tools because we didn’t have the set. It’s one thing to not follow the company’s return policy, but the manager being rude and disrespectful was just uncalled for. We drove an hour round trip to the Cedar Park location and had absolutely no problem exchanging the tools without having the complete set. Everyone at the Cedar Park location was incredibly polite and helpful. Maybe the Georgetown manager should go there for some training in following policies and customer service."

"Have found it to be a great place to shop for tools. Not Mac or Proto, but good enough quality for the things I, and probably the majority of home mechanics and craftsmen need at reasonably prices. And, hell, can't deny it's a great place just to window shop for an hour or so."

"Went in today to by an oscillating tool. Sign on shelf gave model number and price with 5 accessories included. There was none in the box. I asked the cashier she said it was a misprint and quickly took the sign. I already had a photo. She said sorry. Tough luck. I found a package with 3 accessories. I said throw this in and call it even. She said no can do. I asked to speak to manager and was told he was unavailable on phone."

"and she product selection is great. Although sometimes it’s hard to find what you’re looking for. The store could have better signage. The hanging white in line to check out was short. Prices are on par with the products you buy. I enjoy shopping here and Will shop here again they always have what I need."

"Went in because my daughter had an interview.. I was in the same isle as another guy looking at the tools. The employee walks by and ask the other guy if he needed any help. I am with my daughter and I look at her and say am I invisible? And then I pointed to my skin and said oh, maybe it’s because I’m brown (jokingly). I just think if you’re going to ask a grown man at a tool store if they need help, you should ask the other grown man right next to him. could take it as a compliment, as if he figured the brown man knew what he was looking at, and the lighter skinned person needed help. I was there for 45 minutes not one employee spoke to me, not even greeted me in any manner. I was interested in buying new tools while I was there, but I’ll take my business elsewhere."