Sally Beauty

"Walked in the store, bell rang and Sarah was with us in a flash. to make a long story short, I told her what I'm looking for, thinking there is nothing out there to lighten my hair without bleach and in one minute she found what I needed. She is full of knowledge and the other girl she helped after me (actually at the same time with no problem even turned to us and said "Sarah is great" and we all agreed. Thank you Sarah! I'll now be a regular!"

"I placed an online order for a few products and it was the last day promotion for free same day delivery. I placed the order, because I do not have a car, and commuting by bus takes a total of two hours plus if the buses run late. I sent it to a family member, because I had to go to work, and they informed me that they received a packet of conditioner instead of the bottle. How could you not read to know the difference between a bottle and a packet, and the huge price difference. The big question is how could you not double check the items to the order, before placing them in a bag??? I called the store and spoke to Elliot, and informed her of the situation. She informed me she was new and did not know how to proceed. She placed me on hold, and then came back on the line and said she would call her manager and call me back, which she did call. However, I was told that I had to come in to make an exchange or for a refund. (Why would I have to when it was an employee's mistake??? The employee who packed it should be the one to redeliver the correct item to me.) I informed her I do not have a car, and that's why I placed the order. She place me on hold again to call and inquire with her manager if she could scan the received item to give me the credit for the correct item,....after almost twelve minutes on hold I just hung up. She should have came back on the line to update me, or inform me how much longer it would be.....twenty-six minutes later and no call back. This is the second time this happened on a delivery order. There will not be a third time. Very disappointing....train your employees properly. Check your camera: 09/10/23, 3:18 p.m., Register 2, Clerk: U389801"

"Manager and Associates are super sweet! Handled my delivery issue so well and made me feel super valued as a customer! They are super dedicated to delivering excellence and I appreciate that greatly!"

"I had no clue what products to get but the store manager, Ardell, was incredibly helpful and helped me find all the products I needed and also explained how to use them effectively. I feel much more confident about doing my own hair after having spoke with Ardell. Thank you, I would have been lost without you!"

"Just had a great experience selecting hair color and highlights. The clerk working on November 19, 2019 at 12:15 in the afternoon (don’t know her name) but she was great! Very helpful and cheerful as well."