Woodhouse Spa - San Antonio - Rim

"I will start by saying this is a nice place and even though my first experience wasn’t great I might give it another shot because I have heard great things. I bought a package for my birthday which included a massage, facial, and pedicure. I scheduled the appointment a month in advance. The day of my appointment the spa called and had to cancel (not sure why) but it was an hour before my scheduled time and I was already on my way but accommodated the ask. They said they would give me a 50% refund (THIS DID NOT HAPPEN) and reschedule for another day. they rescheduled for Monday at 9am. Let’s just say not to book or agree to a 9am appointment time. They don’t open until 9 so the second I walked in I was rushed back to the massage room even thought I was waiting outside at 850 and the doors were locked. I wasn’t even through the front door before they were calling my name and told me normally they let you change into a robe and put your stuff in a locker and get settled in but I needed to change in a room in order to make sure I had enough time. I get and understand them needing to stick to their scheduled times in order to make their day flow, but perhaps they shouldn’t schedule a service time to start the second they open. The Massage was great but I was also shorted 15 minutes, I’m guessing so they could stay on their time schedule. I wouldn’t be as annoyed if I wasn’t there early and the doors were locked and if they wouldn’t have needed to cancel and reschedule my original booking. Why should I be punished for all this being on them? Next I had a facial, great service, basic facial but again was shorted 10 mins (and yes I did check the clock each time cause there was one in each room). This is now 25 minutes all together. I normally go to a place called lavender falls in stone oak for my facials and it’s the absolute best facial you will ever get. Do yourself a favor and try it out!! Now by this point I’ve finally been given a robe, slippers, and a locker. Finally a chance to semi breath and relax. But the best part of my package is now over and I couldn’t even enjoy it because I was rushed and wasn’t allowed to enjoy the amenities of relaxing before hand. I also had a pedicure which was ok and very basic. About a 5 minute massage total. - definitely not worth the money for a pedicure Overall, they need to be better at scheduling but customer service was on point."

"Very relaxing atmosphere. The hydrafacial was relaxing and gentle. Minimal redness and downtime. It was our first time at this spa, and we do wish we had been given a little bit more of a tour. We were just straight away put in the relaxation room. Had to find the lockers on our own. However, we did go in on a busy Saturday, so the front desk staff did seem otherwise occupied."

"First time here and the last. I came early was greeted and escorted to quiet room to wait for my appointment. I was disappointed to see no food snacks. Then used the restroom and no hand soap in the container meanwhile employees had loud conversations amongst themselves. My appointment time came and went while I waited! Nothing like showing up on time and having to wait to get my facial service when in fact the service ends on time! My facial service was sub par. My head massage felt like my 2 year old was playing with my hair. I asked for additional vitamin C to be applied and not sure that happened. When I was checking out I was accused my $250 gift card was used prior. Not a good experience and will not be going back."

"My husband booked me an appointment for a 90 min massage for my birthday. Unfortunately I started my period the night before. I tried to logon to reschedule but there were no options. I called first thing at 10am. My appointment was at 3:30. They will not allow me to reschedule without charging me 50% of my service. I really wanted to have a nice massage, but who wants to lay flat on their belly with cramps and then have to get up halfway through to make sure you aren't bleeding on the table? I talked to two women and a woman manager. No one would budge. Clearly, customer service is NOT their specialty and I will never book there again."

"I went to Woodhouse a few months ago and the young lady at the counter, Sophia, helped me tremendously. She really seems to know the products and services. Her patience is truly one of her many virtues. She set me up with a facial with Jason who was absolutely remarkable. They should be both commended. Thanks for a wonderful experience."