Woodhouse Spa - El Paso

"Worst experience I’ve ever had in my life pertaining to a business! 0 stars if I could. I was gifted a gift card from a friend worth $250 on Christmas, went to use it today March 3 (only 3 months later) had my massage and when it was time to pay, they said the gift card was expired that it only was good for 2 months! I said how was I supposed to know that it was a gift? They said the person who bought it should’ve made you aware it expires in 2 months! So not only did they keep the money that my friend paid for on the card but then they charged me for the service so they made double the profit from myself and my friends money that is a robbery! The gift card itself did not have an expiration date on it for me to know there was expiration date this is ridiculous! I’ve never heard of a gift card expiring first of all and yet alone after 2 months! That’s crazy total rob will not be coming back, will not refer any friends"

"I always get my pedicures with Amber and she is amazing! Super sweet and great service. I also recommend the Holistic Body Detox!!! Jose was very respectful during the detox and was very knowledgeable and kind. Best spa in the area for sure!"

"This was the first time that I've been to this day spa. It is very resort style. It is designed to be a calm relaxing place, so it mostly quiet here, which is very nice. Its pricey, but worth it. Especially it you're the type of person that never gets the chance to conduct self care because you're so busy taking care of others. This place really takes care of you. The robes are very comfy. They don't have pockets so if you want to carry your phone, you'll have to hold it depending on the service that you receive. I got the signature manicure and signature pedicure and it was wonderful. Julie took great care of my hands and feet. I had my phone next to me in the comfy chair. The chair was also a massage chair that heats up. Because customers spill their drinks sometimes, some of the chairs might not work. The chair I sat in worked. They only thing is, the changing area was very small. If you want privacy, you're going to change in the bathroom stall. If you don't mind changing in general locker room area, you might be okay. But there's going to be people coming in and out. There is a shower area, but it was closed at the time so I didn't see inside. Also, you might have to park in the parking ramp because parking is limited in the front. Overall, I'm going back. This time with a friend."

"I would rate them higher had my first impression been much better. When I made the appointment, they told me to be there at least 30 minutes before my scheduled appointment so that I could enjoy the relaxing room beforehand. It was a cold day that day and I arrived early only to walk up to locked doors. I knocked, I called while standing out there waiting, only to get an answering machine saying it was closed. I left a voicemail to which they did not respond to. I walked back to my car and just waited until I finally saw a lady come out about 10 minutes later. It takes a lot for me to get a day off to get to do this kind of appointment so it was disappointing. I never even got an apology for that happening nor did I get to go to that relaxing room before my appointment because by the time I changed, the massage therapist was already there to take me to a room. The massage was very good though and I would recommend her. Her name is Lizbeth. She is a wonderful massage therapist and she is very nice and welcoming. The place is also very clean and looks very nice. I will give them another chance because ya lady that is a regular there was quite annoyed with some things that day also and she told me usually things run way better than that day."

"What an amazing experience! We were greeted by Victoria. She immediately made my husband and I feel very welcome. I was amazed at how soothing the ambiance is. The spa is beautiful, and it smells delicious. It gives a very warm feeling, soft music and lights. Great way to start feeling relaxed. Once we changed, we went to the waiting room and enjoyed some mimosas made with orange juice and cherry. Mmm, they were so good. I had never had them with that combination. My husband's masseuse was Ana, and mine was Adrian. I can honestly say that this has been the best message I have ever had. It's very obvious the knowledge and experience Adrian has. Outstanding! Overall, the customer service, the ambiance, and the massage, not to mention the establishment, was off the charts. I definitely recommend them."