Planet Fitness

"Tried switching my home gym on 2/26 at 12:30 pm and was answered by a no name gentlemen who led me on a while goose chase to switch my home gym. When his rudely explained method did not work, he answers the phone to sit in on the desk so my calls wouldn’t go through after. I called for an hour straight after to no response. Extremely unprofessional and unresponsive customer service at this location."

"I go as a black card guest and used to have my own membership. Definitely gonna be re-signing up soon. However, I do find it a bit offputting an odd when me and my friend come in, and the same male employee consistently comes to wipe down the machines we are on while we're on them. It's happened four times now where this employee comes up wipes or dust down or cardio equipment while we're on it and then goes back behind the desk. I don't know if it's policy to do so however, I never see a happen with anyone else and it's made us quite uncomfortable maybe you guys can talk to your employees about waiting until clients are off of the machines to start cleaning especially when we come at different times so there's no way it's just a closing duty . otherwise, Gym is quite clean and you really don't need to be paying more than 40 bucks a month for a good gym. They have all the basic equipment you need unless your power lifter or really into bodybuilding, planet fitness is the only gym you need."

"For any gym member that has an issue with a phone call, look at the policies it's only prohibited in the locker room and spa areas and as well as video call!! So mind your business and work out Karen!! You come to work out so you should do that!!"

"They have been my go-to for several years now. They have everything I need for a very small price. Their staff is super friendly and helpful. I was doing the stair stepper, and one of my Bluetooth ear piece fell off. When I finished, I asked one of the guys at the front desk for something to push it out from under. He lent me a long stick. I was trying to get it out when he approached me with another one of the associates, and they lifted the stepper up so I could reach it. Now that's what I call great customer service. The club is very clean, the two cleaning ladies make sure of it. I really enjoy the music as well. I have to say that I love my planet fitness."

"I canceled my membership on 11/01/2022, but on 11/01/2023, I was charged the annual fee again. They didn't cancel my membership properly, resulting in a full-year charge. My last check-in was in 2021, and despite their error to cancel my membership the first time, they were unwilling to refund the money. The facility is nicely kept so it’s not all bad. The reason I left was because TruFit opened. My honest opinion is the customer service is pretty weak.. failed to cancel my membership right then unable to refund my money. Keep an eye for this so it doesn’t happen to you, because apparently if they don’t cancel your membership correctly it’s your fault.. Honest review I’ll give it 2 stars because the facility is nice"