Red McCombs Hyundai‎ Service

"The manager at this location is very RUDE and arrogant.. I dropped my car on Saturday 3/2 for car service and after inspection they recommended couple of repairs which would cost me around 900$. This morning 3/4 i stopped by at the dealer to check if they can give me any discount on the repairs (because i had few more repairs back in Sep 29th 2023 and spent over 550$ and all this was due to engine oil leakage) and in this regard, i was speaking to one of the service agent and this so called manager interrupted the conversation without at least any introduction of who he is and with a very rude voice he mention we don't negotiate, he even didn't try to check what was the issue and whether my vehicle was already dropped for service and what the current status etc. The point is not whether they negotiate or not but being a supervisor/manager he should have some basic human sense of how to talk to fellow human being and that too when you are in services industry, you should know how to deal with customer conflicts. i think he is unfit to be in that role. And the worst part of it is he rejected to service my vehicle without giving any reason of why he is rejecting the service. I escalated this matter to Hyundai customer service immediately and would like to see how this will be handled by them."

"Not only did I have to wait the entire day for an oil change and tune up, but they broke the clip on the wire to spark plug one. This caused me to have a serious problem with cylinder 1, and I had to pay to have my car towed. When I called the service department, I had to leave a voice mail message, and no one returned my call. I will never go back to this place."

"I am extremely let down by the service I've received. My vehicle has been in their possession for six days, and I haven't received any updates. Despite calling multiple times on the sixth day, I've received no responses or callbacks. This lack of communication is unacceptable and has left me feeling frustrated. Regardless of staffing issues, the prolonged period without any information about my vehicle is my primary concern. The service needs significant improvement."

"Called several times for a warranty issue on 23 Tucson and 1st inspection. No answer after several weeks of calling here and north location (san antonio area) as well .. don't know where to take my new vehicle now.."

"I’m fully convinced that Justin & Mr. Ronnie Baker are the only reasons this place is operating. Ronnie is always the most cheerful and helpful greeter. Justin makes sure that I stay up to date on what’s going on with my car, and that the service gets completed promptly. I drive 700+ miles a week, so I visit this location frequently for maintenance. Today I came in for maintenance and some warning lights and I was given a different service advisor named Victor. After 10 minutes Victor finally started to get me checked in. As I’m explaining the issues with my car he proceeded to “mansplain” the process of running codes when I already told him I knew how it worked because I typically work on my own vehicles but since this is warranty work, I come in for it. I requested Justin, but it fell on deaf ears since he said my appointment was assigned to him. After waiting for 4 hours with no updates or word on what is being done to my vehicle or how long the wait would be I requested (again) that my ticket be transferred to Justin. Within seconds he was on the phone asking what I was in for, and returned 5 minutes later with a response. Victor should take some notes from his coworker. Let your customers know that you found what needs to be repaired, and how long it should be. That’s a bear minimum for your job."