Academy Sports + Outdoors

"I have visited every store in Austin multiple times over my 23 years living there. Last week was my first time visiting the Bastrop location, and it was the most pleasant Academy experience by far. The store was very well kept, everything seemed very neat & orderly on my walk through the store to the gun counter. I was immediately impressed as their gun counter was well stocked, and the associate greeted me & offered help straight away. He was knowledgeable, and very efficient. That was, by far, the quickest firearm purchase I have ever made at an Academy or any store really. I have my TX LTC which speeds up the process a bit, but, never has a purchase gone so smoothly. In & out the door with exactly what I walked in intending to purchase within 30 minutes tops. I will be visiting the Bastrop Academy location from now on!"

"Overall, good store! Unfortunately I accidentally started a one sided war with the worker in the shoe department, who had to make absolute certain that I knew that we didn’t use the Mexican measurement system here. That’s fair! Unfortunately she kept going on with her passive aggressive lecture, and went to grab a graph of how shoe sizes work. It was at this point when I went the extra mile and did something absolutely insane, I looked at the graph and chose the Adult size that corresponded to the child size. After all that, they didn’t have the shoe, which was no big deal. I just wish we could’ve encountered an ounce of common sense (in form of looking 1cm to the left to look at the US size equivalent, or reading your own shoe size graph you treated like the bible) so we could’ve avoided that situation."

"I went in to purchase a firearm as a gift. Prior to going to the store, I did my research to ensure it was possible. I was told by a local Academy by phone it could be purchased as a gift as well as another local gun shop and that I would have to do a background check. Upon reaching the counter, I was assisted by Billy who immediately asked if the gun was for myself or someone else. I advised I was purchasing as a gift. Billy said he could not do it and that the person it was for had to be there. I explained I already called and was told I could. I explained Texas laws allows a gun to be given as a gift so long as the person it is given to could pass a background check. Billy called for his manager Raymond who tried to tell me the same thing. He then allegedly called Academy’s firearm compliance who allegedly also stated I could not buy it as a gift. I asked for the firearm compliance individuals name but he stated he could not give it to me and referred me to call Academy customer service. I asked for their policy which states the gun could not be purchased as a gift which Raymond could not produce. I also called another Academy location while there and was told by that location I could purchase as a gift. Raymond spoke to this employee and proceeded to tell him I couldn’t and suggested they too contact firearm compliance. I even made it clear to Raymond that I knew background checks would have to be done under my name and the person I was buying it for had previously bought a gun from Academy. Raymond told me I could buy a gift card or bring him in. A gift is generally done with an element of surprise which was the end goal with the actual item in hand. I left the store feeling frustrated and discriminated against. I chose this Academy because it is close to my home. I will no longer shop at this store. Either way I went to Crosshairs Texas who sold me the firearm which they also confirmed it could be bought as a gift and buying firearms as a gift was not uncommon. They also gave me some free swag with my purchase. Thank you Crosshairs TX."

"Angela at the customer service desk was simply amazing! I hope this review reaches someone to give her the credit she deserves. She helped us with some issues we were having without hesitation despite the store being crowded with everyone Christmas shopping. Keep up the great work!!!"

"One of my favorite sporting goods store to shop at. Can always count on them having stock on the things needed during hunting, football and basketball season."