GP1 Collision Center of Round Rock

"My experience was amazing. The staff was friendly, I got frequent updated about my vehicles repair progress and Maureen went above and beyond to make sure everything was squared away with the insurance company. I give 5 stars and more."

"Brought in an estimate from a third party insurance company in order to have it reviewed and possibly schedule a minor repairs on my car. Met with Chris, who made copy of the estimate and promised to review the quote and give me a call. It’s been 3 weeks since then, and I’ve heard nothing from Chris. Even after calling severally to get an update, simple courtesy demands you treat people with respect. I understand it’s a possibility they may not accept the insurance provider, but what does it take to give a potential customer that feedback? Where is the professionalism? Some employees can definitely use some up training, doesn’t speak well about the culture and ethics of the company."

"I had the pleasure of working with Chris! He was thorough, quick, and educated on the matter. I truly had a fantastic time working with him. Although the car was deemed a total loss, he did everything completely correct with repair estimates, customer service and making me feel valued! I wish to have worked with him a bit longer, however the time we were in contact I truly can give him 10 stars for his professionalism. The front desk staff was also a pleasure to speak with. Follow up calls and communication were superb!"

"Had my car for over 2 months, for a minor rear end collision and was unfortunately in shop during hail storm. So end up getting more damage. There seemed to be no urgency and always had to call for updates. When I finally received vehicle, I tried to get a hold of management. But never heard back after a couple attempts of reaching out"

"Both my husband and I have used this company 3 times now. We were impressed with first two visits and reason I went back 3rd time. My car has been at this shop since end of February. I got regular updates until mid March. I was supposed to pick up my car on 3/28. When I didn’t hear from Eric, I drove there hoping to collect my car. I didn’t even have to go in coz I could see it at the lot, still with major damage. I didn’t bother them, I contacted my insurance to extend my rental. I haven’t heard from anyone and I stayed patient knowing about parts delays. Early this week 4/17, I was told my final rental insurance coverage will be on 4/22. So I contacted Eric to find out when my car will be ready. Mind you, haven’t heard from him since mid March. He told me the final missing part was the wheel, they had it and were going to install it, then complete wheel alignment. And he was to update me before end of the day. Didn’t hear from him, alright they’re busy people and am not their only customer. Today I called again, 4 days later. “Wheel has been installed, planning on wheel alignment today. I will contact you with an update.” Should I really trust this??? I haven’t even paid my out-of-pocket $500, and am already out $$$ from paying my part of the car rental. Can y’all at-least consider length of stay for repairs and prioritize? I really need this sorted out please. And Eric, please improve on communication. It makes a huge difference. I understand you’re busy, but communication is part of customer service in this era. 5/10/2023 Thank you Daniel for the follow up. I actually left you a voicemail today. I have attached pics of my car after repairs so you see why am flustered. I showed your tech Eric the front part of the hood before I left your lot and he minimized my concerns. Two days later, the left part started gaping and the front part of the hood became wider. I dropped my car yesterday and was told they would repair and promised a rental should they need my car longer. I called in the evening and apparently more parts need to be ordered to fix my car properly. You had my car for two months, I guess all parts finally came in and reason my car was returned to me, why did Eric do such a shady job? I owe $$$ in rental car fees and now am out of a car again because someone neglected to do their due diligence within the 2 months they had my car. And apparently the updates I had been getting before, were for another car and not mine, hence the reason for the delay in getting my car back (as per Eric, he didn’t realize that he had been giving me the wrong car updates because he has 50 cars assigned to him and he’s mostly stuck at his desk. I couldn’t believe this statement and I acknowledge that I lost it). I pray that I never need your services again. Could someone get back to me about a rental please. I shouldn’t have to add to my $2k bill already for your mistakes. Please see pics below. Am more than happy to share the before pics for comparison."