Caliber Collision

"I took my car in for a quick service because I didn’t feel like doing it itself and as a mechanic myself I have to say, best service ever!!! The guy Julian was very informative and definitely knew his stuff. Keep up the good works!"

"I had a terrible experience with this shop. Never even got an apology. The customer service was terrible. At one point, the person handling my claim told me that my car was giving too many problems and if he were me, he would get rid of it and get something else. Wow, that was rich . . . Short version: Took about 8 trips to the shop and 5 months to get my car fixed properly. And I had to use another shop to finish the job. While they fixed my car the first time, they broke the radio. After several attempts to fix it, I had to end up at the dealership to get it fixed. And then, my trunk flooded when it rained because they didn’t seal the repair properly. Twice! Long version: I was hit in the rear quarter panel between the back door and the trunk on the passenger side. The insurance company paired me up with the shop. They “fixed” the car within a month. And then the problems began. After I picked up my car, I noticed that my radio wasn’t working. I pulled the diagnostic codes from the radio, and it said that a speaker was shorted. It just happens that the amp is in that back corner where I was hit, and all the speaker wires run through that panel. First, they claimed that the radio just died while they had the car, not related to the work. What a coincidence. After several attempts to fix the radio, they gave up. Fortunately, the insurance company agreed to fix the radio at the dealership where I bought the car. They found a shorted wire and the sub was blown. I thought my car was good now, but I started noticing a mildew smell. Well, it turns out that my trunk was flooding when it rained. I took it back to the dealership to get it looked at. They found a leak in the trunk where the repair had been done on the seam between the trunk and the quarter panel. So there I go back to the shop to get it fixed. When I showed up, they started blaming other things like my sunroof, or another ding that I have had on my trunk for a few years. Finally, I convinced them to test it and they agreed they didn’t seal it properly. They put a blob of sealant and told me to come back in a couple of days for a retest. No apology for flooding my car. Turns out it was still leaking from a second spot, so they had to fix that too with another blob of sealant. Again, no apology. And they left some loose screws inside the trunk that tie down the interior to the frame. I would NEVER take my car here again. And for the guy that told me to just buy another car, well, he got promoted. Go figure."

"Caliber exceeded my expectations. Everything from the process to the turnaround time was communicated. Excellent customer service. I would definitely recommend and will be coming back for any future needs."

"I had a great experience with this shop. My repair was small, but they treated me very well. Great communication. Clear estimate of cost and time, and great fast workmanship. If I ever (I hope not) need anymore bodywork on one of my vehicles this will be my first stop."

"This place left my car like absolutely new. They did a great job w paint, and fixing and all and plus a great job communicating with me. Plus it took less time than expected. Oscar did a great by communicating along the process and he was the man along with all the people that helped me repair my car. Very Satisfied"