Universal Toyota Service

"They never open on time, yet offer 7 am appointments and their managers will keep their long lines of customers waiting while they have meetings instead of being open. Even when they see huge lines through their windoes the managers don't care. Also the waiting rooms, and employee computers will not be ready to receive customers for 7 am appointments."

"I rarely leave reviews but felt it necessary. My experience with the service department was above and beyond anything I could have expected. Having dealt with a Ford dealership service department regularly over the past 4 years it's like night and day between the two. It has even made me insist on purchasing my next Toyota from them. Can't go wrong using these guys!"

"Went in to universal Toyota to get some warranty work done on my vehicle because the service center is less than 2 miles from my house, I was planning on having all my service done there as it is conveniently located for me. I stated the problem and named the part that was defective. I was told it would be $180 to diagnose the problem. After telling the service advisor exactly what part and the problem I was still expected to pay $180. I called another dealership while my car was in the line for service and they said their diagnostic fee was $140 but would be waived if the problem was covered under warranty so I booked a next day appointment with them right there. I went in to Alamo Toyota the next day and said the exact problem and listed the exact part that was defective same as with universal Toyota, they ordered the part and are getting it fixed all under warranty at no cost to me. There was no need for diagnostics as the problem was blatantly apparent to the knowledgeable service advisor. I have never been asked to pay for warranty work on any vehicle I’ve ever owned, especially for something obvious that can be diagnosed by anyone with two eyes. I had called universal Toyota the day before and asked several questions about my upcoming service visit and the representative I talked to just kept telling me that it would be a question id have to ask my service advisor and she didn’t know the answer. I wish I could’ve talked to someone knowledgeable before my appointment as I feel like my time was wasted."

"Great customer service and good communication from the service advisor on what service was due and how much it cost for the different services. They were very helpful, quick, and made it easy to get through the process. Would like to see them do a complimentary quick interior vacuuming and light wash, especially considering they got $250 for the preventative maintenance work that was completed! However in the interest of speed and efficiency I can forgo the lack of a wash and detail."

"I just purchased a 2023 GR86 from Jacob Guzman this past Tuesday & I am very happy with everything. He made this process so easy especially for me being a first time buyer. I really appreciate him for looking out for me, communicating with me well & trying to get me in the exact vehicle I wanted as soon as possible. I was able to take home my new car the same day it was delivered to the dealership. I highly recommend he be the person you work with if any of you are looking to purchase a new vehicle."