Kahlig Auto Group

"We have 2 Lexus and a Ram pickup all purchased from Kahlig Auto Group. Pleasant buying experience all three times."

"!!BUYER BEWARE!! Audi North Park is the worst dealer I’ve come across!! The start of my uphill struggles began on the evening of 10/6/23 after purchasing a car, the undercarriage plate half fell off while driving on the hwy and was flapping against the car and the road, at this point I’d driven less than 150 miles. I looked under the car and to my surprise there are zip ties holding up the front of the guard With a lot of prior damage. I took pictures at this time. I first emailed Audi North Park to inform them the morning of 10/7/23 which i received no response! Then sent a txt that evening, they replied with they would look into it Monday morning 10/9/23. Monday i had no correspondence! I had to call that evening (apparently the receptionist claims 8 called informing i damaged the vehicle, which never happened, this is not only ridiculous but insulting as I’m being accused a liar at this point). I had to call again Tuesday 10/10/23 to get the car in. I spent the all day waiting. Eventually i had to find used Car manager JD. at this point he took us into his office and informed us that the vehicle was thoroughly inspected prior to purchase and that there was no damage found, he blamed us for the damage under the car saying that we bottomed out the vehicle. We went over and over with him trying to explain we had not caused any damage and trying to get an explanation on the zip ties under the vehicle. The manager JD refused to do anything further (he was highly insulting and extremely rude with a demeaning attitude towards us!) I then went to the general manager Todd, where we explained the situation to him, we even went into the service garage with Todd to look under the vehicle together. Todd then admitted that most of the damage doesn’t look fresh but kept pointing to one scratch that looked fresh which was covered by the panel that had fallen off. We left the car there overnight and the next day they call us to tell us that we caused the damage was outside influence and they weren’t going to fix the issue and $11k! In repairs. (They kept noting we had driven over 800 miles even though we had driven less than 200 when we had initially informed them) We found out that that car had recently been sold as a certified pre owned vehicle and flat bedded to California where it was driven 3 miles during a service by pacific audi California, the new owner didn’t like the car so it was repurchased by North park and apparently flat bedded back and listed for sale on 9/19/23 with 53,695 which is also when the dealership acknowledged it was last inspected and confirmed by Audi NA for warranty purposes. We then bought the vehicle at 54,899 which is a difference of 1,204 miles. They also sold us Audi pure protection (certified pre owned vehicles only), Audi North park signed the dealer portion of the Audi pure protection CPO vehicles only document stating the vehicle had a full inspection on or about the miles/date sold. The car had prior damage of paint peeling due to damage on the front left fender this was acknowledged at the time of purchase, a work order is signed in our documents as a condition to the purchase, general manager Todd even said himself you can tell the paint has been painted over prior”. Audi pacific said there was no damage to the car or paint when it was serviced 53,695 8/30/23. No damage was found during a thorough certified inspection performed in July. So the fender damage was caused after the car was back at north park, during the 1204 miles that were driven in a mere 2 weeks. The car wasn’t inspected again after the 1204 miles. In our documents the mileage was written down correctly except one document, coincidentally the cpo pure Audi pure warranty form. This deceitful and falsifying a document for a car not eligible for the coverage. We’ve also been shorted 1204 miles worth of warranty. It not sold certified pre owned but “as-is” and not eligible for any dealer warranty but sold a cpo warranty."

"Had an appointment for Recall Service work at 2:30pm on Thursday. Made the appointment that Monday. They scheduled it for Thursday so they could get the part ordered. No fault of there own, GPS link from the Google search of North Park Lexus took me to a different location. Needless to say, I was 20 minutes late. They didn't even notice because they took long to finally check us in and then we sat in the service drive for another 30 minutes before they asked us to move forward to the end of the service drive when they finally said our service tech was on lunch after over 45 minutes of waiting. Cars came and went while we sat there. Finally someone came to check us in, and offered us the loaner car while they serviced our car. Loaner car was an older 2021 model with maintenance light on and BSM engine light. Cruise Control was inoperable. And it was almost empty on gas. Overall a terrible experience from a Lexus Dealership. Lexus of the Dominion was Amazing even if it was briefly because the GPS took us there first by accident. Then North Park Lexus called me Friday afternoon saying the airbag was not in stock and they have to order it and it should be in by Wednesday. Now I'll probably be in the loaner until Thursday. Ok, rant off! I Expect better from Lexus"

"Purchased our 2nd Lincoln from North Park last weekend. Casper and Joseph were professional, honest and went above & beyond to make us happy! We will be back for more!"

"By far the best dealership I town. Everyone is so nice here. This is our 3rd vehicle we purchased from North Park and our salesman Bobby and Shaq are fantastic. LOVE my new CX9 Signature.."