Tommy's Auto Glass & Windshield Repair

"I think the folks at this place need an attitude adjustment :) I booked an appointment with them without reading the bad reviews first. Later on, I read the bad reviews and noticed that the owner was super aggressive when responding to anything negative. I decided I didn't want to do business with this place, so I called to cancel. I talked to "Chris," who pressed me why I wanted to cancel. I was honest and said I didn't like how the owner responded to the bad reviews (that it was very aggressive, he called everybody liars instead of taking ownership when he messed up, etc.). Chris said the owner had actually "passed" and they had a new owner. I said (very nicely) that's fine, you might want to tell the new owner to respond to the negative reviews in a positive way and maybe that will help their reputation in the future. Then Chris started being aggressive and saying "Well I know we do good glass work, so I don't really care about the reviews." I said "Well honestly that's kind of the problem I'm talking about here - " and then he said "Have a good day" and hung up. Long story short, I don't think this business wants to hear any type of feedback at all. I will pay extra if it means not giving these folks my money. I'm sure they will respond and say this review is full of lies or something, but it's not :)"

"Great Customer Service . Worked ok my car at appointment time. Kept me updated on progress of work. Fairly priced service. I recommend this Company. Very competent and cool."

"I came in on a Tuesday & was quoted a 45-minute wait but they actually replaced my whole windshield in about 15-20 minutes. Amazing customer service & the manager/owner (not sure which) is super nice and helpful. I feel like they charge *very* fair prices and I would definitely recommend them to anyone and would certainly come again for any glass repairs."

"Great customer service! From the moment we walked thru door. We were greeted and asked for vehicle keys, told it would be 45 minutes. The crew took care of windshield replacement in 30 minutes. Fast. Knowledgeable. Professional. Everyone there made us feel at home. Crew member Lucky was adorable!"

"[VIDEO AND VOICE RECORDING AVAILABLE, on horrible service and what both workers tried to cover while I was in the back shop area] I brought my vehicle over to Tommy’s Auto Glass to replace my cracked windshield as I noticed they had good reviews and upon speaking to someone over the phone they mentioned they have experience working on these types of vehicles with sensors and cameras. The person also mentioned it would be a simple plug and play operation were they do not need to remove the sensors but only tape them out of the way. Additionally the person mentioned they would replace my windshield with the correct OEM (original) windshield and quoted me $785.01. Given other companies did not have any availability I decided to take my vehicle in the next morning per the appointment time. Upon my arrival I let them know my vehicle is brand new and expressed concerns once more. I was reassured with “15 years of experience” so they replaced the windshield and advised me they are bringing my car out to me as soon as they are done wiping it down. I paid and walked over to my car and I noticed immediately the inside was completely dirty with small random parts on the passenger side door. As I was driving off I noticed my rear view mirror was chipped/ damaged and small pieces of glass right underneath per the pictures. I turned my wipers on to automatic setting and I received a “system malfunction”. I quickly brought my vehicle back and asked to speak with someone regarding these issues. The worker said they had marked down the glass was already chipped but they could not prove it to me. Also they did not know why my car was now giving me an error or could not explain the small parts left behind. I asked the workers why there was not pre inspection report done where I can sign off on but no response. The person I spoke with ask me to contact the owner over email. (EMAIL THREAD added to this email) after several back and forth attempts (multiple trips) to speak to someone (even with an appointment) I was not able to resolve this matter and no further contact was made my the business. I took my car to the dealership to have my car reconfigured and repaired. The dealership mentioned the windshield was not OEM as it was an aftermarket part. The third party (TOMMYS AUTO GLASS) did not appropriately adjust my sensors and cameras. My car was reconfigured and my rear view mirror was fixed but now I had to pay more money as a result of their inexperience I am now following up with the BBB and Texas DMV to help me with complaints and investigation."