Classic Collision Center

"Classic Collision Center took my car on January 9. It took them six weeks to get it fixed. Will was my personal contact. I checked on my car multiple times and each time Will was very rude and sounded inconvenienced that I would call and ask about my vehicle. Last Monday, I called to see the status on my vehicle and Will said that Classic was waiting on a Payment from my insurance company and it will be a long while before my car is ready. This is interesting to me because My insurance got me said that the car was going to be ready very very soon. The following day, Will called me to let me know that my car was ready and I had to come right away to pick it up because otherwise I would be charged for storage fees from classic Chevrolet. This was very annoying to me because I had just called the day before and I had already made Because my boss told me he had to work overtime. I had to cancel My plans for overtime which meant I lost money. Had I known that the car was gonna be ready the next day, I would not have lost the money. In addition to make an inconvenience for my boss. In addition, My car had not been washed when I picked it up. I do not understand why it is acceptable for Employees to lie to their customers. Please avoid this business."

"My vehicle was hit by another driver and was in need of a body shop. I went to Classic Collision on a recommendation from a friend and wow am I glad I did. This place does it right in all facets of the experience. On the service side, they communicated extremely well and kept to their word, without fail. One example was their work on my paint job. I was supposed to get my car back earlier, and I called them to see what the status was. They said that they weren’t happy with the paint job they did and they wanted to redo it. It was so refreshing to have someone hold themselves to such a standard. I then told them that I was concerned that the insurance wouldn’t let me have the rental car for the extended amount of time. Earl, my awesome service tech, said that he contacted insurance already and got my rental extended. Now THAT is service. On the repair side of things, my car came back looking as good as the day I bought it; seriously. It was cleaned inside and out, tires shined…everything. The repair itself looks like there was no damage at all. It was beautifully done. I hope I won’t be in need of a body shop for a very long time, but if I ever do, there is no other option than to go to Classic Collision in Grapevine."

"Usually Classic Chevrolet is great, so I chose them to repair my Camaro after recovering it from being stolen and vandalized. Problem #1 was the service rep repeatedly lied on the status of the car, telling me that it would be finished within a month. When the month deadline came, I found out they had barely started to fix my car at all. They ended up finishing 2 weeks later and would not update me others the status of the vehicle. Issue #2 was the quality of their work. They put the wrong brake pads on the car, which I had to replace on my own after I burned up the cheap (not stock brembo) pads at a track day. They also left a gallon ziplock’s worth the glass inside the door, which I had to vacuum out myself. Terribly disappointed in a usually great dealership."

"Nelson did an expert job repairing my 2023 Corvette. He was very professional and stepped me through the repairs. I’m very pleased with the repairs! I would definitely recommend Classic Collision Center to anyone!"

"I had a mishap with my car - someone backed into me. It was completely accidental, but left me with a huge dent in my door. These guys fixed it up. The color match is perfect. The door works perfectly. Tanya is really nice and the rest of the guys are really nice as well. Very good job guys! God bless you!"