Park Place Lexus Grapevine Service Center

"Brian Safianow helped me with the purchase of my new vehicle. He is very knowledgable and very genunine with his recommendations. Thank you Brian for your assistance and making the whole process smooth for us."

"I took my Lexus RX 350 in for my first maintenance and he made sure everything was done and resolved my issues with my dashboard coming apart and my cooling seats not working. If you need a good service person I recommend Fred."

"Just had my car serviced here, as I have for the last 30 years, and have been pleased and impressed once again with the organization and honesty of the work done here with Fred Guiette. This Assistant Service Mgr., as so many before him, was a joy to work with. He and this service center is the reason I continue to return here after so many years."

"We bought a new 2018 Lexus IS300 from park place for our daughter and start having a brake problem a year and half later , took it to Park Place Grapevine Lexus the problem still not resolved up to now. we've been to Lexus at least seven times for the same issue, at one time service adviser gave us an excuse that the issue came from our driving and charge us and service the break, two week past the problem still there. we escalate our problem and tried to contact the service mgr. he was not available and we left a message on 9/1/2023 to call us back never did. we called again 9/8/2023 talked to service coordinator explained our problem and she said service mgr. ABe or Travis will call you back went to voice mail and left a message no surprise no body returned our call. If their business is selling new cars not service it's a shame . We know Lexus are very good cars which does not need a lot of maintenance, the reason we kept going there because our new car sales people were great. We wish somebody shared their bad experience about Park Place Lexus Grapevine service department ."

"In an age where consumer choice is infinite - you can buy any model of car with limitless options, the only thing left for noteworthy excellence is true CUSTOMER SERVICE. Park place is unlike any other car dealership in the quality of care, service and business. I recently bought my 3rd vehicle in the past 10 years from Park Place- but this was my first time buying an older used car for a daily driver. I arranged my purchase from out of town based on my past experiences with Park Place Volvo and Park Place Mercedes hoping/believing I could trust their quality and inspection without headache. I encountered some issues with my purchase after leaving the dealer and Nathan in service took extraordinary care of us to make sure we had our vehicle and felt safe. If you value time, trust, integrity there is no other place to purchase a vehicle from."