Men's Wearhouse

"Dee took care of us for my rental. He was very helpful and took his time making sure everything was done properly and helped make sure we got it on time ordering it to deliver where I am having to travel for a funeral. He was thoughtful and mindful and of my situation was overall a great experience mainly due to Dee and his professionalism and service."

"I'm so disappointed and appalled at the lack of customer service and concern for the customers at Mens Wearhouse. They are really attentive when they are charging you for rentals and stressing their rules. However, when it comes to assisting their customers in a time of need, they could care less. They were notified immediately about an expensive dress and other items that we inadvertently placed in the returned tux apparatus. They could have cared less. Although they did send me to another store to meet the truck carrying our items to be pulled off (Outer Loop Store, Louisville, KY) immediately, which I did. Only to tell me when I walked through the door. "sorry you have to call Customer Service'". When I explained I followed the truck their, again I was told sorry call Customer Service. The salesman was nonchalant and just shrugged his shoulders, sorry. Never again will I use Mens Wearhouse. I will urge anyone I know using this company about their lack of assistance. BAD CUSTOMER SERVICE."

"Very disappointing! We had an appointment for my son’s wedding suit and the customer service was awful. They were very indecisive and inexperienced. Two men were somewhat assisting us and when the woman up front recognized we were getting frustrated with the unprofessionalism, she tried to help but it didn’t get any better. The taller gentleman took off his jacket and had my son try it on because they didn’t have anything for him to try in his size. Ridiculous! The woman at least did bring back a couple of jackets for him to try on. They mumbled each time they spoke to us, and the younger man had to seek guidance on everything he stated. We decided to leave and go to USA Bridal where we were greeted with a smile and a hello and got what we needed. I would not recommend the Men’s Wearhouse on Outer Loop."

"Went with my son and nephew today. Their first tux experience. The guy Sam was so helpful and had them smiling the whole time. What Sam don't know is our family has been through some tragic times recently and he was able to help them just be in the moment. I wanted to cry. Thank you from a boy mom who had no clue about tuxedos.You are very good at your job and we can tell you enjoy it. Thank you so much! As long as you're there we will always come there."

"Amber provided great service. She made the tuxedo rental process go smoothly for the father of the bride. Store was clean and they had a good selection. I highly recommend renting a tuxedo at this store."