Family Toyota of Burleson Service

"Alex takes care of my vehicles every time I'm there for service. Wouldn't take my new 4Runner anywhere else!"

"Purchased my 2022 4 runner TRD Pro new off the lot. Since then, I have taken it to get repaired 4-5 times for repair of a chirping noise. Each time they do the same thing (either tighten or loosen a bolt) and then say it's fixed. Each time it ends up chirping again 2 weeks later. Recently took it in for regular maintenance and the chirping noise. They had my vehicle for 4 days. Stripped my lug nuts from after market wheels and claimed they checked fluid levels. Funny how I mentioned when I dropped it off that it would need wiper fluid, was told they'd take care of it and then after picking up my vehicle, still empty. Tired of the lies. Paying way too much for a vehicle to continue having the same issue. Are the techs even looking at the vehicles? Can't wait to go spend more time for them to loosen the bolt this time. *eye roll"

"I would like to give Zero but I can’t for the service center. I bought this car here almost a year ago with new tires. I went for the tire rotation and told them I had a leak in the tire. Well 3 days later I’m at discount tire. Apparently there is a screw in that tire. It’s on the inside tread and the guy here found it in 5 seconds while it was still on the car. Burleson Toyota couldn’t find it on a rotation? . I guess don’t buy the maintenance package at this location. Go somewhere else. I would expect better since I was there over 3 1/2 hours. Ridiculous. Also apparently this dealer did 0 of the 100,000 mile maintenance. The first trip back since I bought it (about 9k miles) so 120,000 on the car. Do the math. They wanted over $1400 to do all the 100,000 mile maintenance…"

"On September 1st I had what I thought was a shimmy after finishing some repairs. I wanted to make sure everything was ok. I started the engine and heard the loudest grinding in front end. I slowly drove to the dealership. Worried about more expense. The people who took care of a very nervous driver were remarkable. It took a bit of time for things to be checked out and I met a very nice lady that kept me chatting and laughing until service men were done. Thankfully, there was nothing at all wrong. A few days I realized it had to be the aids. I have hearing aids and had forgotten to check if they were the set properly. They were on wide open. Carol Hughes"

"I came here few times already for multiple routine maintenance . Can’t complain! Mandi and Nastassia were great. I like that they inform you what your vehicle needs, but don’t push unnecessary services “here and now”. I live long ways from here, but local dealership was terrible and Family is worth the drive! Have in mind they quite busy, so if you need multiple services bring a book. Or you can watch TV and use their Wi-Fi."