Firestone Complete Auto Care

"Tommy and his folks at the Firestone on Wilshire are the BEST. They take care of all 3 of my vehicles and make sure they are in top shape. If something needs to be done they inform me a make sure my older cars are in great working order. I’m retired and on a fixed income so Tommy makes sure if there is a promotion or discount he makes sure to tell me. I have been trading exclusively at Firestone for over 10 years and would not trust my cars to anyone else"

"I stood there for a long time while he was helping someone else. He didn't even acknowledge me. He acted like I wasn't even there. As soon as the other person left he just kept dealing with paperwork. I finally left and went to Texas tire. The manager came straight to me and helped me before I even went into the office a full 20 minutes before they even opened. I will never step a foot into Firestone ever again. They made me feel like they didn't even deal with me. Like they don't like dealing with woman!!!!"

"Highly DO NOT recommend this location. Just left without having tire repaired. Arrived at 2:18 and was told 30-45 min to get tire fixed. I had a nail in the tire and told them I even marked the location. I said I would wait. At 3:15 I asked how much longer. The guy said he apologized but my truck was skipped but it would be next as soon as a bay opened up. At 3:42 a bay opened up and they pulled another vehicle in. When I told the guy I needed my key, he had the audacity to ask if I wanted to drop it off and return later. I responded no. I just watched everyone that was here before and after me get serviced. I was not returning."

"Needed to put new tires on my Jeep...I had new tires already. Stopped by on a Saturday around 10. They were very busy. Talked with them...told what I needed and if they couldn't get to it on that day I would pick them up Sunday. Within in 2 hours. They were great!!!"

"I came in April for just a lifetime alignment and oil change and I had repeatedly told them not to roll down my driver side front windows cause something was broke so it wouldn’t go back up. As I waited 3hours with only one person in front of me and watching the person working on my car sit down to smoke multiple times and for Tommy to still roll my window down and when I tried leaving they thought I wouldn’t noticed that they scratched my tint!!! I as of today finally got it fixed after waiting forever and having to make appointments myself to get someone else to fix my tint. I definitely will NOT ever be coming back. They don’t listen, they take longer then they need to, and they don’t have any care for there customers!"