Family Toyota of Burleson Parts

"Family Toyota of Burleson sold me the car at above the advertised price. They did so by tacking on a cost for so-called "optional warranties". Those warranties "are included at no extra cost" with each Toyota Cerified Used Vehicle (TCUV), per GS Administrators (Gulf States). The Buyer's Order shows the cost of my vehicle at a price above advertised price. They did not itemize anything for the optional warranties. Family Toyota raised the price for the car under false pretenses. After the check was written, they also told me that there was only one key FOB. Nor did they provide the priced TCUV window label which would have shown the warranty expiration date -- as part of the advertised priced -- not as an option. Only later did they provide the 160-point Quality Assurance Inspection Check Sheet, as evidenced by the lack of my signature on the form. I have complained. With my complaint, they provided a 2nd key FOB of which I had to pay $160 to have it programmed. The bottom line, let the buyer beware. Family Toyota has done nothing to improve the persona of the used car salesman."

"This was my first big purchase as an adult, Burleson Family Toyota is every bit of a family friendly environment and made my experience over and beyond exceptional. Buying a car is very stressful and they made it super simple and the easiest transaction I have ever had. Thank you David and Blake at Burleson Family Toyota for your amazing kindness and business, I will recommend y’all to anyone and everyone searching for a new vehicle that I know. Y’all are awesome!"

"I just came to this location and finally made my very first purchase of a Toyota Highlander 2020, I was help by Coung Tran, he made sure to take care of me and explained everything very thoroughly about the car and answer every question I had, he will try his best to work with you. I was able to walk out with a new car, I highly recommend dealing with him he made my first experience fantastic!"

"First time going through the process of getting a certified used car, kept hearing nothing but good things about the Toyota brand. Was expecting all kinds of hassles and jumping through hoops; initially dreading the process starting out, considering I've driven nothing but older/ vintage cars... but Trent and the team really stepped up as soon as I walked through the door, guiding me through the whole buying process and steps to complete on my end once I made my purchase decision. I now own a 2017 Toyota Yaris IA. Top notch dealership and proactive staff all around in my book! Looking forward to more future purchases with them in the times to come."