SKECHERS Warehouse Outlet

"Update customer service told me to email them and I did on the 28 of Jan 2024, well it's now the 2nd of Feb 2024 and I still haven't heard back from them. Goes to show you where the management gets their customer service training from. Wow guess I'll just have to find a different brand, I don't want to but wow not a good experience at the store and now with customer service that's really bad.... DONT GO TO THIS STORE, TERRIBLE CUSTOMER SERVICE!!!! Incredibly terrible service!!! I ordered shoes on the 22nd of Dec and was told I've have them by the 29th. When I can to the store on the 30th they said they would call me back later that day, which never happened!!! Then on the 31st I was told by the assistant manager that the shoes have been shipped and was given a tracking number for UPS and its states the delivery is to be delivered by the end of the day on the 4th of January 2024 and it doesn't show my name or address on the UPS website and the assistant manager said that well we have to wait to see because there system shows that the order has been shipped and I can only get a refund after Thursday, TWO WEEKS AFTER I ORDERED THE SHOES. It also shows that the shoes weren't shipped until the 28th when in fact I ordered them on the 22nd of Dec, really! Really poor shipping and customer service. Especially when all they want to do is focus on checking out the other customers and answering the other phone lines and not finishing with me first instead as they should!!! Plus the assistant manager seemed to be really put out having to help me as I said that since this was the third time I came back to the store and wanted some sort of a answer before I left. She even dropped the phone and hung up with the store that was supposed to have shipped my shoes because she was messing around with stuff on the counter and trying to use two phones at the same time instead of focusing on me and getting me resolution. Super majorly disappointed in this location now!!! I won't come here again and will instead drive to the Arlington store or the FT WORTH store and will not recommend this location to anyone until they do something with their customer training and how to show empathy to a customer instead of showing how they seemed to be put out having to get you answers on your order and might have to actually to their job instead of being on personal calls.... So very disappointed in this store as I have been coming to it for years and have watched the customer service steadily drop. I ended up getting my shoes on the 5th and at least I got the right shoes at least. But that's because the order was fulfilled in another state and not this store! DONT GO TO THIS STORE!!!"

"Great folks provided very attentive and dedicated service..I wear a large size .he pulled every pair that was available.i purchased 3 shoes for me and 3 for gifts"

"My first time here. I went to return something. I left with 2 more pairs of shoes! Good sale and the great customer service helped too. In a world where customer service seems to be fading away, this place provided one of the best experiences I’ve had anywhere! Super patient, friendly, and helpful! I will definitely shop here more often."

"Honestly, the amount of reviews I see on here about “poor customer service”. Many places have become short staffed. This is on of them. I have bought several shoes at this location. Manager and employees are nice. They ask if what I looked for went good everytime I go up to the register. Instead of waiting for someone to come up to you like it’s a sit down service, go up and ask. Doesn’t hurt to ask. These employees are doing their job. I would still shop at this location."