Felts Family Car Care

"I was referred here due to them being a family business. My car had a misfire on cylinder 6 I already knew this. I just wanted to see how much it'll be to fix it. I came in on a Friday appointment. I paid them $150 to diagnose my car. The gentleman claims he would have to get to the root of the problem by doing a compression test, taking apart more ,and that would be an extra $225 (mind you I'd already waited almost 2hrs and was there soon as they opened) He claims either it was the camshaft or the engine (the worse thing to hear) and my max estimate was about $1500-$2000...I knew better but kept my mouth shut to see what else they had up their sleeves....so he claims instead of waiting longer (because that deeper diagnose was going to take a few more hours) and saving my $225 he'd rather me schedule to bring it in next week so they can pull my car apart and work on it all in one time. He said they'll have my car 2-3 days (of course I'm going to need a rental) However, the woman behind the counter we scheduled the following Tuesday and will let me know the exact cost and labor that same day (Friday). I never heard back from her....I called Monday because I need to know pricing and she caught and attitude with me saying it takes time to get the labor and parts amount....WHAT THE HECK no it does not....mind you I need to know all this before I give you guys my car and pay for a rental. LIKE COME ON NOBODY IN THEIR RIGHT MIND IS GOING TO LET YOU WORK ON THEIR CAR WITHOUT A PRICE FIRST....Tuesday came and still heard nothing (a voicemail was left on Monday) but I knew better and took my car to another mechanic and all my car needed was fuel injector and intake gasket replacement my car runs so much better!!! I can only imagine if I would've dropped my car off. Bottom line is they weren't expecting me to stay and definitely thought I was a fool. This is why it's important that women research and do second opinions because auto shops will try to take advantage of us and our pockets."

"The name says it all! They are family owned and they will treat you like family! I was in a pinch and needed to get new brakes asap and they worked with me and getting my car back on the road safely and quickly. I will be going back to them for all my car care needs."

"I have brought my 2012 Chevy Sonic to Felts Family Care a few different times, each time for something different. They have always patiently answered my questions (since I am very naive when it comes to cars). They have always made me feel like I'd been a customer for years!"

"After getting ripped off by several area auto repair shops, a colleague at the hospital spoke highly of this place. My auto service expectations are consistently exceeded. They are highly skilled, very reasonably priced and locally owned. Highly recommend for any car service needs."

"Felts was amazing in every respect. I brought my truck here after getting a quote from another shop and being concerned about what I was being told. The Felts team was warm, welcoming, and honest from the get go. They took the time to talk about the issues, listen to my stories and give me the options. When all was said and done they completed more work than the previous shop was going to do for 50% of the cost. Another added benefit was the complete all the work in about 1 1/2 days. I got my truck back quickly and in amazing shape. I couldn’t have asked for better service. I even needed to come grab something out of my truck the day they were working on it. The mechanic gladly brought my truck down from the lift, let me do what I needed to do and then got back to it. I never felt like I was inconveniencing them at all. My biggest regret is that I’m leaving the area and won’t be able to use this team for all my maintenance needs."