Alamo Toyota Parts Department

"Parts counter staff are slow, quite unhelpful, and disinterested in providing any type of customer service. Buy all your OEM parts online, save yourself money and a trip to this sad, depressing dealership."

"Ordered a part online for home delivery. After three weeks, no part has arrived and no tracking information provided. I called the parts department. On the third try, some finally answered the phone. He rudely asked for my order number, put me on hold, and then hung up after 10 mins without answering my inquiry. Called back....and, of course, no answer. TERRIBLE business. Avoid at all costs."

"DO NOT BUY ANYTHING from this dealer. A month later after ordering 2 little parts and NOTHING! Then was told it would ship the 19th. Still NOTHING. NO communication AT ALL either. ORDER #1961"

"Placed an order on May 24th of this year and haven’t received any details for that order. Online showed the part as in stock and would be processed next business day. Here we are now June 11 and still haven’t received ANY information. I’ve called the location multiple times and sent messages through the online “contact us” messaging and nobody has gotten back to me. It honestly is starting to feel a little scamish. Wouldn’t recommend using the parts service online."

"This would be a zero if it were possible. I placed an order online a month ago for a part I need. There has been zero feedback on whether this part was on backorder or anything. The manager who handles online orders is not available and nobody else knows anything! This is without a doubt the worst service I have experienced from a dealership. Meanwhile, you've had my money for a month! Unacceptable!!"