AutoZone Auto Parts

"A nice part house, but if you need basic technical help, go elsewhere. "What's a Pontiac? "..8/2023 "What's a hose barb? ".. 1/2024 "How do you spell tee?".. Everyone has to start somewhere, it just helps the customer feel reassured in his/her purchase. Not to mention that if aptitude is in short supply... attitude would be nice. Found neither here in the last 12 months"

"Because of the way our car was starting, we decided to get the battery checked at AutoZone. We got there at 8:30 p.m., and the associate there checked the battery, verifying that it was no good. She recommended which battery to buy to replace it, but we were told by the manager that it was too late for them to replace it since they were about to close. They told us to come back the following day. This was somewhat understandable, but I had a feeling that our car wasn't going to start the next morning. The next morning, the car wouldn't start, so we jump-started it with our neighbor's car and drove back to AutoZone. At this point, my wife and I were both running late to work and wanted to get the battery replaced as soon as possible, so that we wouldn't get stranded anywhere. I walked in and explained the situation, and the associate there rudely said, "We can't replace the battery. It's cold." I, trying to process what she just said, asked, "You can't do it in the cold, or you just don't want to go out in the cold?" It was because she didn't want to go out in the cold to do her job. She also mentioned that they were short-staffed as an afterthought, but I could see at least three people within my line of vision. I was confused and frustrated. We then drove to Advance Auto Parts, where they were extremely helpful and replaced the battery right away. I later called AutoZone and spoke to a manager about this employee's conduct, which I hate to do, and he said that he would address it with her as a learning experience. I have to say that I'm pretty disappointed that I can't count on the AutoZone that's right down the street from my house, especially in an urgent situation like this one."

"Today was my second time going to this store for a new battery (for two different vehicles). Both experiences, the staff was extremely helpful and efficient. Today I experienced above and beyond what I would expect for service. My deployed husband’s car battery had died and when they went to change it we noticed serious corrosion on the terminal. Both Josh and Rob did a phenomenal job finally getting the battery to connect, allowing me to be able to start my car. Not only were they extremely kind and helpful to me, they said to make sure I passed along their thankfulness for his service. I will continue to go back to this store for all of my auto parts needs, because of the customer service. Every single employee has always been courteous to me, during any of my trips."