O'Reilly Auto Parts

"The staff here is very knowledgeable and are always helpful to help me find what I need."

"As a commercial business located in downtown Mansfield who has been serving the community and purchasing from O'Reilly's since 2017, avoid this store! Long story short, we were forced to switch to this store from the Matlock location. The Matlock location had us set up on a weekly payment system, and they would have a driver bring the statement to us weekly once the payment was made, and honestly we had no issues with them. We did not want to switch to Debbie Lane because we had nothing but issues with them when we first opened, and they always acted like they were doing us the favor. We insisted that if O'Reilly were the ones forcing us to switch, they needed to make sure everything was set up the same way at the Debbie Lane location. We were reassured this would happen, so we let it go. Apparently, this was not done and they have supposedly been trying to collect a debt from us since August that they opted to just send to collections and the only email we recieved was from the collections company. Now the balance owed is affecting our credit, when they entire time we were thinking they were running our payment weekly. We found out the manager Christina was calling the outdated number on file, so apparently google doesn't exist if you work for O'Reilly. They also claim they have been sending us emails that I conviently cannot find in our inbox, all mail, spam, or trash. We also never have any issues recieving emails or phone call from Autozone right across the street, and they had absolutely no issues collecting our payments on our account during the same time period that O'Reilly has supposedly been having so much trouble doing the exact same thing. In fact, O'Reilly is the only distributor we have purchased from that we have this issue with. Autozone will print weekly statements and send them with the driver just to go above and beyond and ensure their commercial clients are on track and taken care of. Their district and regional manager will reach out if their is any past due balance, etc. The previous O'Reilly location was also great about this, but not Debbie Lane. I also don't know how its possible to owe a balance and yet even when their drivers are bringing more parts to us, management doesn't send a statement or make us aware of the balance or even ask to have us call the store. Shoot, we are less than 5 minutes from this location, which would have been a very easy visit to collect payment, but I guess that is just too much work for Christina and her team. As much a they may want to argue that it's our responsibilty to stay on top of this, the reality is we tried to avoid this in the first place but O"reilly forced us to switch stores. So again we tried to eliminate issues by asking them to set us up on the same weekly payment schedule as the prior store. There is only so much we can do on our end to avoid issues arising if the other party has no intention of operating in the same manner. As a master mechanic, business owner, and community member, if you are a consumer avoid O'Reilly and shop Autozone. They will provide you with better pricing, service, communication, and customer service than O'Reilly ever could, and they may even help to save your credit also. **Got to love typical O'Reilly's service, their form of help is for you to contact them from a link to a page that can't be found. We tried having the manager Christina call us back before posting this review, but she has not returned our message. **"

"Always good service, and if they don't have what you need, they'll point you in the right direction, even t9 other auto parts stores."

"Please tell the staff that was there today not to treat people with disrespect. I just needed an air pressure gauge and have never had such a disrespectful person serve me. I was raised to say sir and please and thank you. This is missing from your staff."

"Horrible customer service experience. Guy was very rude to me at register because I asked to see the different prices on filters. When asked if his Co worker was the manager I was met with the same energy. I'll be taking my business to autozone. Date 09-30-23 time: 530 pm for the upper managers that want to review this issue."