Decatur Heat & Air, Inc.

"We used DH&A for our 850 sq ft barndo. They were quick and easy on installation and set up (price was high but to be expected for good quality which we didn’t get). We had issue after issue with the unit as soon as we moved in. They did come out EVERY time and tried everything to get fixed from replacing condenser and the entire unit. Which I am very grateful for and the only reason why they don’t get a 1 star. Josh, the tech is awesome. The only reason why it has taken me so long to leave a bad review. He always makes us feel like we aren’t crazy for having such a bad unit. Anyways, they had to cut a huge hole in our ceiling to get the new unit in there. We are almost 3 months after replacement and the hole still is not fixed after multiple attempts to get this scheduled. I talk to Pam and then it never gets to the right person. We moved in may 2022 and it’s October 2022 and our issues still aren’t resolved. It’s not my job to keep calling in the same issue on getting resolved. I think we have been very patient with this and now it’s out of hand. Just tried calling 3 times and can’t get anyone to answer the phone. If we can get the little things fixed, we would consider changing our review of DH&A. ***I have chaged my review. DH&A came out and addressed my concerns and the AC has kept up throughout the hot and the furnace for the cold months.*** i still think the office needs to communicate better which is why this is still a 4 star"

"They misdiagnosed the issue with my central heat. They said my heat coils were burned out. My unit is only 2 years old. I talked to Joshua at Clear Air and he thought it was a sequester that was out. He came out and looked and said heat strips were great changed that one part and all is great and cost me half the price Decatur heat and air was going to charge me. I still ended up eating 263.69 from Decatur heat and air for a mis diagnosis."

"I've called Decatur Heat & Air, Inc. two times since I bought my home in Decatur in 2017. Now, I'm on a twice yearly plan to have them come out and make sure everything is running as it should be. Such a nice, professional group. Scott explained everything about the repair in terms I was able to understand. I can relax knowing this reputable company took care of my heating unit as winter is around the corner. I've recommended them to family members already."

"Decatur Heat and Air is this best. They always go above and beyond to provide service to their customers. Additionally, we are so very thankful for Casey and Kevin. They replaced our mini split quickly and efficiently. It is great to have cold air again. Thanks again guys!"

"Me and my co-worker's at Twisted X, really appreciate Shaun and his amazing technician's at Decatur Heat & Air for replacing our mini split so quickly, during record high temperatures. Professionalism and their expertise makes them the best in the business. Very grateful and we highly recommend this company. ⭐⭐⭐⭐⭐⭐"