El Pato Mexican Food

"I got home with the plate at it was just all beans with carne guisada sauce no meat. Additionally there was a person smoking weed inside the restroom. Will not waste my money at El Pato again. I called the restaurant and no answer."

"When we went in, we were the only customers in the restaurant...thought they were closing early and joked with cashier about it. She has a good sense of humor, was very helpful and friendly, even bringing the food to my table. The chicken flautas were delicious and huge. The guacamole that came with them was flavorful and perfect, not spicy. And the sour cream with it makes it a killer combination. The chalupa was also perfect with excellent frijoles, lettuce, and tomato...all fresh. The only thing that would make the chalupa better would be adding guacamole and sour cream, which Im sure they would do if asked for a small additional fee. The only two let downs were the pinto beans as they add bacon in it, so we were not able to eat it and they were out of desserts. No chocoflan, no tres leches, no flan and no strawberry cheesecake. The portions are plentiful and the prices are very reasonable."

"El Pato is a good place for great tasting Mexican food.Some people would strongly disagree but as for me I enjoyed it and would definitely go again.The ones who don't like it probably visit mom and pop restaurant s and see this as "corporate" Mexican dining.I will admit that there is some truth in that but not enough to dissuade me.I suggest for anyone to try it for yourself and the truth will be in the taste test.Very well made and plentiful tasty food."

"***CONSIDER THIS A ZERO STAR RATING.*** (Keep reading to find out why.) This is CONSISTENTLY the WORST El Pato location in the RGV. My orders have been wrong every single time I've been there over the last year. But my most recent visit was the absolute epitome of terrible customer service. I have been a customer of El Pato for over 35 years (I've literally spent thousands of dollars there over the years,) and I will never return. Here's what happened: I walked in and there was only one dine-in customer and nobody in the drive through. I waited in line behind a lady who was returning an order that had been made wrong. I then proceeded to place my order (3-beef/potato/cheese, 2-chicken/rice/cheese, 1-beef/avocado, 1-bacon/egg on corn, 1-large coke.) 1.) I finished ordering by saying: "I need to add a large Coke." The lady behind the counter (the horizontally-challenged one with glasses and a scowl for miles) gave me my cup. There was no coke or sprite, so I asked her if they had a different machine in the back. Even though I specifically ordered a Coke, she waited until this moment to inform me that they didn't have coke. Or sprite. So I asked for a refund on the drink, and the attitude and glare that came from the cashier was incredibly unprofessional. So I said, never mind about the refund. 2.) The beef/potato/cheese had no cheese on them and were much, MUCH smaller than regular-size tacos from other locations. 3.) The chicken/rice/cheese also had no cheese on them and were incredibly small. 4.) The bacon/egg on corn was on flour. 5.) The beef/avacado was missing entirely. 6.) I informed the cashier of the butchered order (for which she offered absolutely no apologies,) and I asked her for the cheese separately. She brought out a very, very small amount of shredded cheese. I asked her if I could have the correct amount for all five tacos that were missing cheese (since I already paid for it,) and she very rudely stated: "That IS enough for 5 tacos!" It was barely enough for one. 7.) When I got home, I called and asked to speak with a manager. (His name was Adam.) He was friendly and apologized for the inconvenience. He also said, "If I was there, I would have taken care of you." But he wasn't there. He wasn't out front one time during the 30 minutes that I was in the restaurant. So all of these employees were working unsupervised. That explains a lot. As I previously stated, I have been a customer of this chain for nearly four decades, and I have spent a tremendous amount of money there over the years. That will never happen again. The downward spiral of sh!tty customer service and lack of attention to detail will have me spending my money elsewhere in the future. Specifically the competition: MS. G's Tacos n More in McAllen. ***BTW, HAVE YOU EVER TRIED MS. G'S IN MCALLEN??? I HIGHLY RECOMMEND IT!***"