Pizza Hut

"Super Bowl Sunday…ordered at 4:45. Pizza was delivered before kickoff right before 5:30. And it was piping hoooot!! Cannot stress how genuinely surprised and amazed I was at how quickly it came and it wasn’t just thrown together. Quality was great and tasty as always. The online ordering was giving me an issue, I assume due to the masses doing the same, but that was all. Kudos to the team working that day. Happy family. Kid destroyed the stuffed crust and cheesy bread."

"I made an order on Saturday evening Feb 3, 2024 and the email stated that it would be delivered by 7:45pm. At 7:45pm I received a text stating that the order was being handled by doordash. The order was eventually delivered at 8:55pm. I called that evening, no one answered the phone. I called Sunday evening and the phone just rung. I called this morning around 11:30am and a young man named Justin spoke with me. I made him aware that I did not want a $10 credit for food that was not edible and almost 2 hours late. He apparently forgot that he did not put me on hold and stated to someone else that I was being a real douche and wanted a refund. The person in the background said to tell me to make a complaint but I wasn't getting a refund. I then asked attempted to ask Justin who I could contact and he disconnected the call. I called back and a young lady got on the phone and immediately raised her voice and told me to file dispute with my bank, now in return I was very rude and not to downplay my actions but it is ridiculous that apparently the manager makes no rules for these folks because they don't care about customer service or filing complaints. This is a pizza hut problem, not my problem that my order took 2 hours to get to me. Who wants to eat cold food that took 2 hours to arrive? I will be disputing with my bank but I will also file this complaint with everyone that I know of. A simple apology would've sufficed, instead they acted offended that I was unhappy with the order."

"I have nothing against the food here... My problem was with lack of help for the poor gentleman working. I pulled into the pick up line to get my pizza and was stared at by the manager numerous times for over 2 minutes... Do you think he greeted me or helped his employee out... NO, he just stood there and hovered over the poor guy like he wasn't doing his job right. At the same time, another employee was sitting on their phone... They saw me as well and choose not to help out. As he was helping me I asked if he was the only one working, to which he responded yes. I tipped him and rolled my eyes seeing the 2 other men there literally doing nothing while he is working his butt off. Manager, do better.... I work in the service industry and my manager sometimes will overbearingly go to tables to make sure everything is okay... You couldn't even greet or help me! How is that making someone want to come back to your establishment?"

"I went to use a coupon that my daughter earned at her school, the manager treated me very badly, I know they have rules and I understand it because my daughter was not present, in this country it is presumed the good one was and she saw me as a liar, I looked for my daughter along with her ID and in the end I bought my own pizza without using the coupon, they must learn to treat the public"