McDonald's

"The absolute worst McDonald’s experience I have ever had… Customer service was awful. Not only was order messed up and cold but I waited over 38mins patiently. When I called to speak to the manager there was no apology or remorse. Did not even want a refund just was expecting to see the proper protocol for a situation like this."

"They decided to clean their frapp machine at 8am in the morning, the time when customers need coffee. They took my order, and then when i got to the window, they stated that they couldn't make my Frapp. You all need better management."

"I just left & it's not the first time. The fries were soggy and cold as well as condiments being left out. But other times I've had missing items that I've had to say something about. I told the drive thru attendant who was busy having a conversation with co workers. I told her once & she said it was in the bag when the items clearly were not. And when she finally gave me the items. She closed the window and was mouthing off to me like I was in the wrong. If you don't like you job maybe you should find a new one. Your making your company look bad."

"The overnight crew is just not it for the most part as far as customer service a few days ago I bought breakfast bundle they got my hash brown but I was already in Richardson so I let it go last night I got the cheeseburger bundle and a 13 pack of cookies and a diet coke. On my way to McKinney I open the back to eat some fries because I am starving and there are NO FRIESS . So I call and a manager by the name of Raphael answers I explain the situation I also let him know about the breakfast incident on Monday he asks how to make it better I told him just giving me what I ordered is fine .. he said okay I told him I work across the street over night I'll be by on my lunch he said okay . So on lunch go to drive thru Raphael is not working and the people that were there Re just rude and seriously lack any customer service skills.. treating me like I'm lying about all this just to get a free order of small fries ??? Then to add insult to injury the chicken SANDWHICH I ordered is has a severely overcooked bun and the edges is hard like cardboard I didn't even know they put the buns to cook why would it be burned .. this McDonald's is just soooo seriously lacking any professionalism .. Raphael is the one shinning star it seems from the whole place.. other than that I think I will bring a packed lunch if possible or taco bell or jackinthe box .. because forgetting my items on top of bad customer service I top of being insulted on top of already horribly un-nutritios food thr convenience is completely cancelled out ! I don't expect 5 stars from mcdoanlds but at the very least what I paid for"

"Guys this isn’t a large fry …… no there isn’t fries in the bag either like I figured they fell…….. they fr filled my fries up like this I’ve been calling they owe me another fry…. Medium at minimum ……. Nice people quick service but what in the world is this lol answer ur phones !!!!"