Blaze Pizza

"Very disappointed in the food and customer service.We came to eat at Blaze Pizza on March 2nd. The employees look like they hate their jobs, no one greeted us or smiled once. I mean if you’re busy it’s understandable but everyone just looks so miserable and sad. My son loves pizza so we were excited to try this place. The food is way overpriced! We ordered 2 half pizzas and two side salads. I believe it’s the “ take 2” The pizzas get minimum ingredients added and to be honest it tastes like a red baron pizza I saw the employee make it so I know it’s not but it wasn’t anything close to $40 worth we ordered 2 Greek salads but I’m not sure why they are called Greek salad it only had lettuce a few baby tomatoes and a small amount of cheese and onions. The ranch cups were a third filled, you pay a lot and get the bare minimum in my opinion. My son asked the employee if he could pay for croutons so he could add it to his salad and the employee told him “ let me ask my manager” honestly doing too much cause really it’s just some croutons… they came back and said no it’s “against their policy” to sell him a few croutons which is insane I thought they might just add them for him but he was told they couldn’t do that either. I was mad but didn’t want to argue or make a big scene. We definitely won’t be back! The outside seating was also dirty and trash on the ground. We like trying new places but we definitely weren’t happy with the food or customer service ! I would give zero stars if I could!"

"I made an online order on after work. I arrived to see my pizza still not done and as the associate was boxing my pizza it looked very scarce. I asked the associate if he could please add more pepperoni. He proceeded to bring over a woman who I assumed was the manager. I was so confused as she mentioned how their policy is 8 pepperoni and began to argue me down about how that’s their policy even though I asked very politely to the young man and to her. It shocked me as she had no regard for anything I was saying, staring at me with a blank look, and mentioned sarcastically how she knows that I’ve ate at Blaze plenty times before and it’s always been 8 pepperoni. I saw that she was just going to continue being combative so I said she could just close it. I left the store and 2 people mentioned to me how my pizza looks like a cheese pizza with a few pepperoni just tossed onto it. I proceeded back into the store and the store manager who she told me her name is “Karen” asked me “You’re back?” That is the bottom tier of customer service seriously. I’VE NEVER fixed my mouth or mind to be as rude or combative as her. She told me that she’d charge me $11 to remake the pizza with 2 toppings (16 pepperoni) and that she couldn’t remake it because it’s an online order. In my mind I was like all I want is 3 or 4 more pepperonis lol like why is she doing me like this. Her entire demeanor was just off, very cold, and un-friendly from the moment the she came over. I was very appalled by her behavior so I asked if I could have the number to or speak with the regional manager, her manager, or store owner she proceeded to ignore me and first said “he is not here”. After that, she just kept saying her name is Karen and she’s there and I could talk to her. She said that about 5 times. All this for wanting 3 more little pepperonis. Most of my pizza slices literally only had 1 or half a pepperoni on it. I patronized blaze 2 days before today and tasted straight cheese but I didn’t think anything of it. My pizza today looked/tasted the exact same. This week so far I’ve paid $20 for 2 cheese pizzas. The main thing that I’m upset about is her behavior. Mind you I said this ALL with a smile. I’m not sure if she was having a bad day or just didn’t like me but no one deserves to be treated like that. I am so disappointed… I’ve moved across 3 states and I’ve still consistently patronized Blaze because it’s my fave but never ever again."

"The tall Caucasian lady( perhaps a supervisor) who looks a bit rough was not very friendly and was very prejudiced. I asked for a straw, and she stated they didn't have straws. No problem. So happened I was getting ready to go get a refill ,and the booth in front of me a few Caucasians at the table , one particular older gentleman in a suit asked for a straw, she comes over to his booth and tells him I had some extra straws in my purse and she was very kind and pleasant with him. I started to confront her right then, but I just decided to wait until I received the review link. Why is it if the food is good service suck! If food sucks service is good?"

"I’m from San Antonio so it was my first time visiting Blaze Pizza. Well worth it! The vibe was chilled and food was delicious. Definitely worth a try and would come back again."

"I've been to Grimaldi's in Grapevine and I liked it but I didn't expect better than that. Oh my wow...Blaze knocks it out of the park. The crust...the crust is magical. Perfect amount of chewy and crusty with some crispy edges. So delicious! Let me tell you, I'm a person who normally doesn't even eat all my crust because mostly they are bland and dry. Not the case here. I couldn't help but eat every last bite. Do yourself a favor and go get this pizza. The best thing is you can top it any way you like! The options are limitless."