Domino's Pizza

"I mistakenly typed a wrong number for my order and confused the driver. However, even with the mistake, it got to me way faster than the pizza hut driver with correct info did. I apologize to the driver but she is good and a great employee who really tried to do the right thing!"

"Terrible management. Ordered pizza for my staff after a long day they had an evening meeting. It should have arrived around 6:00pm, got delivered close to 7:00pm. When you order it the approximate time is poorly miscalculated. Talked to Kenneth around 6:30pm, he said we were the next stop. I asked how long because if it was another 30 minutes or so it wouldn't be worth it. I explained that I wasn't upset directly at him but the situation but needed a more accurate time frame. He couldn't give it to me or any info of how close (like tell me how far it was from the place before our order) & I asked for a manager. A few minutes later he came back & said she'd tell me the same thing. The manager wouldn't get on the phone to talk to an upset customer? The manager won't support their staff to handle a concern? I submitted an online complaint & expect a response. I worked customer service a long time, I know things happen. It's not Kenneth, it's the management & when I asked for her name, he said "I am not liable to give that information". Unacceptable Dominos, unacceptable. Oh & after the call, I got a text notification about 15 minutes later saying my delivery driver just left. Update 12/28: Emailed in response to owner's comment below, even though I opened a case as stated above... even included case number, no response still."

"I had a pizza delivered today and it was not all the way cooked. I called Domino's and advised them that it wasn't cooked properly they told me that if they remade it then it will still not be cooked all the way. I asked to speak to the manager and was told the manager was busy, I asked can the mgr call me back and was told I need to contact their corporate office. The guy on the phone advised that in order for it to be cooked all they way they need to leave them in longer and all their deep dish pizza comes out that way. He also said that if I wanted another pizza it would be up to an hr and a half wait and that can't be expedited. DONT EAT HERE!!"

"If I could give them a zero I would. Horrible experience. Ordered a delivery pizza and the app said 25 min. After about 20 min it sat in quality control for over 8 mins. After 45 mins we called 3 separate times and got hung up 3 times. I decided to go and check what was happening and the person helping at the counter couldn't figure out how to look up an order. After about 5 min a "manager" came over to help. She was able to find the pizza and "asked was your order, a timed order" when I told her no she said oh because your pizza is hot. When I got home it was cold. She brought it to me and I had to ask back for the delivery fee, she asked if I could go back the following day after the transaction was posted when. I refused, she voided everything and recharged me $18. But $27 for 1 pizzas and delivery fee no thanks. Employees here seem totally useless, I'm embarrassed for the franchisee."

"Our order was delivered with the pizzas dumped over on top of each other. No one will answer the phone and the "insurance" button on the app doesn't work. In the future drivers will get a $0 tip if this is how they treat customers. Or we will become exclusively Pizza Hut customers."