Wilbanks Heating & Cooling

"We have used Randy for many years. I am always hesitant to use someone else. He knows my system and he troubleshoots and never up-sales me and I have an old system. I trust him and his work."

"Wilbanks had a piece of metal fly off their truck and hit my son’s truck that he only had for two months. It scratched the windshield and the hood of the vehicle. Pictures of the truck, the license plate, the damage done to the vehicle and metal were taken. I have called Wilbanks once a day for 4 months regarding the damage done to the vehicle and no one has reached back out to me yet. If they conduct business with their customers this way I definitely know to never use them."

"Came by within a few hours for repair. Charged a very reasonable price. My parents and grandparents used this same business."

"Terrible. Took advantage of 96 yrs old grandmother. Well overcharged and water heater not working right. A year on a 6yr warranty. Refuses to fix and says everything is great. Stormed out of house when confronted about overcharging and work quality. So angry thought he would have a heart attack in driveway Looking for new company to fix his errors nowand having to potentially file. Avoid at all costs. UPDATE 1-31-20 We have spoken with the Rheem manufacturers and they are sending out the part to fix the issue. We did troubleshooting over the phone, temped the water, and worked through the basic repairs, and he confirmed the issue. Gas control valve I believe although that may be incorrect. I didn't write down what he called it. When I describe the story that we dealt with with Mr Wilbanks they were surprised and not happy. They said the issue is a common issue and is seen in approximately 90% of complaints that had the problems we were having with the water heater. The representative said for Mr Wilbanks not to address it either he A. had no interest in fixing the problem or B. was completely ignorant to basic repairs for that water heater. Either way the service was terrible and he did not do the job as he should. Additionally the way he handled himself was unacceptable and like I said our family believes he did his best to take advantage of our 96 year old grandmother. Please avoid this man at all costs Sent from my Samsung Galaxy smartphone."

"I called Randy Wilbanks on the recommendation from a friend after another company didn’t show up and didn’t call. Mr Wilbanks was able to come the very next day after I called late in the afternoon the day before and he had the problem figured out and fixed in a very short time. I highly recommend Wilbanks and Sons to anyone!"