De Boer Family Eye Care

"I’ve been a patient of DeBoer family eye care for my entire life. I’ve always been well taken care of by all of the doctors and staff. They are a wonderful practice to work with!"

"Desk women not the friendliest now I know why it took me so long to go back. Doctor was awesome"

"I have been a customer for years so was very shocked that when my glasses came back and were unwearable they did nothing to fix it!!! I have repeatedly told them that I am seeing double with objects in the distance and got told there was nothing they could do, that they had the glasses checked and they are correct. No offer to re-exam me, no trying to make it right, nothing! $400 plus dollars later and I have a pair of useless glasses. I'm so disappointed with how (as a long standing customer) I've been treated."

"I had the worst experience of my life here with Dr. Molenaar. Things felt off from the beginning of the appt but I really needed a new script after having been rescheduled at another practice so I shrugged it off. He was agitated and rude to me during my exam, repeatedly telling me I didn’t understand the tests he was doing. I have been getting eye exams for 30+ years. At the end he declared I didn’t need a higher script, just my astigmatism adjusted. This didn’t align with the issues I have been having. I questioned that as, sitting there with my current glasses, I felt the letters on the wall could be much clearer. He marched me out to the hallway to try tests with my current glasses on, including looking at street signs. When I didn’t understand his instructions on where to look (he was standing in front of me, blocking my view while telling me to look out of the window, being very agitated still) he again told me “you aren’t getting it” “you don’t understand” instead of helping me. He determined he would bump my script after all, rewrote it and told me I could shop for frames. I picked the perfect pair but then discovered I had chosen a frame I wasn’t allowed to purchase. I had to be part of a certain insurance plan to buy them. That was very disappointing so I asked for my prescription so I could shop elsewhere. I paid for my exam and when I was handed my script, it was missing numbers it usually has. I questioned the staff on the missing numbers. They said “he determined you don’t have an astigmatism on the right eye.” I asked if that’s something that can resolve completely as I’ve had it for some time. They couldn’t tell me. They then saw he had written the astigmatism numbers in my chart, but in parenthesis. They said “that usually means he feels it’s optional. Do you want us to add it in?” I said I had no idea, did I really need it or not? He didn’t tell me any of this and I didn’t want to leave, order glasses using this new script from another location, and discover the script was no good. He was with another patient and I chose to wait for him. A few min later he came out agitated again. I explained I had questions about the script and that the woman had taken my chart. He left with her and I could hear them discussing it. I stepped into the doorway and explained I just needed to know why it was omitted now if I’ve always needed it before. He said “Well I guess we need to add it in since the customer is always right! And we wouldn’t want you to be unhappy!” I said “I’m asking because I’ve always had a number there.” At this point he’s crossing off the script he’s written now for the SECOND time and is rewriting it while talking. He was saying “If we change this, we have to change this number. And then you may have headaches. Most people do. But we can do it! Since you want it SO badly. And we can make them, but then if you don’t like it, it’s all on YOU, and it will be YOUR problem.” I said “We were just asking because you wrote the number up here (I pointed at my chart) but didn’t include it in the script.” That’s when he rounded on me and yelled in my face “What *I* write in this chart is NONE of your business! I can write whatever I want!!” I was SHOCKED and immediately said “You don’t get to talk to me that way! I’m demanding a refund!” I took my old script out and went to the front desk. It was CRICKETS at the front desk—there were SEVERAL women working and nobody was moving a muscle. I asked if he talks to all of his patients this way and nobody would make eye contact with me or acknowledge me. They had to get a separate woman to come up to refund my eye exam money and she was confused and had no idea what was going on. I kept asking if he’s usually this way and yells at patients and I only received a mumbled “no”. Nobody apologized to me, defended me, offered me a solution, attempted to calm me down, nothing. I had a friend with me who was witness to all of this. I finally got my refund and was able to leave and would never recommend this practice to anyone."

"A+ for Doctors - F for front desk staff Doctors are Fantastic! Very sweet, patient and knowledgeable. Great with my kiddos as well. My entire family has been going here for years. Front desk women is another story! Rude, short, act like you are putting them out for being there. Even got an eye roll once for asking for my script to be printed so i could order my glasses online. Why on Gods green earth would a business/doctor hire women with these personalities?! They could potentially ruin their business? Especially when the doctors are far from the way this women is. Not a good first impression when visiting. Get a new front desk woman, obviously customer service is far from her specialty."