Birmingham Apartments by JH Berry

"This review is for the leasing office, not for my apartment. My apartment and its on-site Property Management as well as maintenance is wonderful. I've had a lot of things get broken in my apartment due to normal use and all have been fixed promptly. However the website is not a good choice when trying to get something fixed quickly. I don't think they actually check their messages from the website. You have a much better chance of getting something fixed if you call-in your maintenance request. The leasing office itself also seems a bit scattered and the staff can be curt and unhelpful. However, the rules all seem fair. I have not had any issues with them keeping their side of our leasing contract. I also think some of the shortcomings of the leasing office have to do what the small size of the staff and the large number of properties that they have to communicate with. Which is to say, that I don't think they are able to stay up-to-date on what is happening with all of the properties, so they're not the best people to go to for property issues. I think your experience with JH Berry depends mostly on who your property manager is."

"JH Berry has been prompt in fixing any problem I've had, they call you back asap and are friendly, I've never had pests in my apartment, and they helped with a neighbor of mine that didn't follow smoking rules. They have been the best rental company I've had experience with and I've been renting around Birmingham for 17 years."

"Rejected me because I'm self-employed. I've rented places my whole adult life, I have excellent credit and rental history. My parents were kind enough to offer co-sign. They were rejected too b/c they are retired and their income, which is no small sum, is largely from social security. None of us have ever been rejected for anything like this before. Two stars for nice place and the staff was kind but the office policies are rigid and unreasonable. JH Berry you just lost out on a superior tenant."

"If I could give JH Berry 0 stars I would. I love my apartment, but no apartment in the world is worth dealing with this terrible leasing company. I truly think they go out and look for the rudest most in- compassionate people they can find to work for them. I have heard form other apartments than mine that there is always issues (my heat and air have stopped working a total of 5 times in a 6 month period). I get that Birmingham buildings are old, but their maintenance is so slow, communication is poor and they are all around extremely rude people who will do absolutely nothing to help you. i saw the bad reviews and ignored them. TRUST ME DON'T IGNORE THIS REVIEW."

"Literally the worst reality company I have ever dealt with. The office has the most inconvient hours, their maintenance is slow. They never let you speak directly with a maintenance person or directly with the office you have to go through operator type people, and the operators have no idea what they're talking about and can never answer your questions. I am not exaggerating when I say they are the WORST. They don't care if your apartment is on fire as long as they get their rent check. Save yourself the trouble and stay away from JH Berry"