Hawthorne at Wisteria

"I have lived here for almost two years and the property is amazing! Whenever we have maintenance issues the staff is typically there within the day to fix our issues. The property is very clean and the office staff is always willing to help whenever we need them."

"Two stars is only for what is outside the apartment. Stay away from this dump! Hawthorne at Wisteria has been our home for a year (APT. 55B). There are some positives and mostly negatives of living here and I will list them out. Cons: -The gate worked for a majority of the time we were there, but often did not work when we had guests try to buzz in. -There is not enough parking anywhere, if you come in after 9:00 you may as well park down the hill and walk. -Before moving in the apartment above us had a flood so we were delayed weeks before moving in. -When we moved in the apartment was filthy, it was just as dirty as it was when we toured it and they told us it would be cleaned before we moved in. -We had a spider infestation and we sprayed our apartment weekly along with pest control spraying, and we still found spiders in our bathrooms, hallways, and living room daily. -We found mouse traps in our pantry and within the AC unit that we were not aware of until we actually had a mouse problem. (pictured) -We had a mouse in our pantry due to a hole we did not know was in the wall. And another mouse was found in our bedroom. -The most recent mouse was found in the master closet. There was a broken shelf and after lifting the shelf, there was the hole that the mice came from. (pictured) -After calling maintenance we were told that “he is on call he will be there later” with no apology or urgency after the third mouse. Also, maintenance never showed up that day. -There was also a dead mouse outside of our building for several days. (pictured) -The ceiling in our bathroom was falling apart slowly, and when maintenance came to fix it, it still looked horrible. (pictured) -The AC leaked and went out on two separate occasions, and we had to leave our apartment. We were not compensated for these two times we had to leave. -The walls were cracking, and we were finding new cracks in our walls every week. (pictured) -There has never been an apology, or even urgency to fix anything that was broken in our apartment. -1300 a month for a 1 bedroom is ridiculous for the amount of problems you have. This apartment complex is a joke. Pros: -Management were friendly and helpful (until you start to complain about problems) -Christy was very accommodating with the move out process. -Maintenance will get things done. Dwayne is awesome! Always came in a timely manner, he was friendly, and informative. -The amenities: gym, pool, dog park are all great. -The location is in a great area for groceries, shopping, social activities, and for the school system. -There are so many kids around and the complex is very family oriented with many different office events. -The apartments are very spacious. With that being said there are way more negatives about the apartment itself. Overall this apartment complex has a great atmosphere but what they really did is created a nice website, and a good image on social media to portray a great apartment complex, but really they are doing mediocre work to fix the things that are wrong, refusing to fix the insect and rodent problems, and overpricing these old, rundown, and filthy apartments."

"Beautiful place. Maintenance in a timely manner. Put in a request and they came the next day and have been working to fix every issue. Leasing staff is very sweet. Nice neighbors. All around 10/10 recommended place to live."

"I highly recommend Hawthorne@Wisteria!! This complex is very nice and clean. The Staff is very friendly and the lady's in the office are very professional and knowledgeable. They made me feel like I was home even before I moved in and has had the same great customer service from day 1!! The office is clean,the grounds are clean, there's no dog poop on the grounds or in the dog playground area. Thats big for me because I walk and I don't have to worry about walking in Poop. This complex has events for the tenants and that's so fun! Makes us as tenants feel valued and appreciated!! The prices are good because no were in Hoover Al you are going to pay this price and be in a nice size apartment. I want to be honest and request that the outside be painted to brighten the apartments and we would be a perfect community. The office has very beautiful colors inside the decor is beautiful inside the office and in the show apartments! like I Love it here and Love the Staff in the office!!! Kay Hall Loves HAWTHORNE AT WISTERIA AND MY BOYS LOVE IT TOO!!!!!"

"I would highly recommend living in this apartment complex! I can't say enough great things about the management team as well as the maintenance team! They are truly something special. Christy has went above and beyond for us while we have lived here the last 3 years. She truly cares about her community and does an excellent job as property manager. Her staff is equally as wonderful. Anytime I needed to print something off at the office, she did not hesitate to assist me. And always with a smile. The apartment itself is very spacious and has a large balcony/ patio area. The community is animal friendly and has plenty of areas to walk your dog. Our neighbors were delightful and personable too. We really enjoyed living here and I would recommend apartment complex to anyone. It is very close to the interstate and grocery stores, plus great shopping at The Galleria or Patton Creek shopping center."